Field Services Engineer II

Omnicell•Lubbock, TX

2d•Remote

About The Position

At Omnicell, we’re transforming the future of healthcare through intelligent automation that improves medication management, reduces costs, and enhances patient outcomes. As a Field Service Engineer (FSE) I or II, you will play a critical, hands-on role in ensuring our advanced pharmacy and supply automation systems operate reliably in real-world healthcare environments. This is more than a technical support role—it’s an opportunity to directly impact patient care by keeping life-saving systems running. You’ll partner with healthcare professionals, solve complex technical challenges, and grow your expertise in cutting-edge medical technology, automation, and robotics. As a Field Service Engineer, you will deliver high-quality service and technical expertise to healthcare customers while ensuring the performance and reliability of Omnicell solutions.

Requirements

Coursework or training in Network Engineering, Electronics, Robotics, or related field
Experience working in a hospital or healthcare environment
Strong problem-solving skills with the ability to diagnose technical issues
Effective communication skills with technical and non-technical stakeholders
Valid driver’s license and ability to meet insurance requirements
Bachelor’s degree + 1+ year of relevant experience OR Associate degree/trade certification/military training + 4+ years of experience OR 7+ years equivalent hands-on experience
Knowledge of FDA regulations, medical device standards, and Quality Management Systems
Proven ability to work independently on complex technical issues
Valid driver’s license with acceptable driving record
Must meet Omnicell insurance coverage requirements
Reliable personal vehicle in good working condition

Nice To Haves

Bachelor’s degree in Engineering, Technology, or related discipline (or equivalent experience)
Experience troubleshooting electronic, mechanical, or computer-based systems

Responsibilities

Diagnose and resolve electro-mechanical, automation, and system issues onsite to restore functionality quickly and effectively.
Execute scheduled maintenance to optimize system performance and minimize downtime.
Build strong relationships with nursing, pharmacy, and healthcare leaders through clear communication and responsiveness.
Accurately document all service activities, including repairs, escalations, and follow-ups in accordance with company policies.
Meet or exceed service-level agreements (SLAs), response times, and customer satisfaction standards.
Identify product issues, bugs, or design challenges and escalate through appropriate technical support channels.
Maintain trunk stock, manage parts inventory, and ensure timely return of materials.
Partner with internal teams to improve service delivery, product performance, and customer experience.
Independently perform advanced troubleshooting and system repairs.
Engage with director-level stakeholders to resolve complex issues.
Provide coaching, mentoring, and technical guidance to junior team members.