Field Services Engineer II

Omnicell • Fort Worth, TX

1d • Remote

About The Position

At Omnicell, we’re transforming the future of healthcare through intelligent automation that improves medication management, reduces costs, and enhances patient outcomes. As a Field Service Engineer (FSE) I or II, you will play a critical, hands-on role in ensuring our advanced pharmacy and supply automation systems operate reliably in real-world healthcare environments. This is more than a technical support role—it’s an opportunity to directly impact patient care by keeping life-saving systems running. You’ll partner with healthcare professionals, solve complex technical challenges, and grow your expertise in cutting-edge medical technology, automation, and robotics.

Requirements

• Coursework or training in Network Engineering, Electronics, Robotics, or related field
• Experience working in a hospital or healthcare environment
• Strong problem-solving skills with the ability to diagnose technical issues
• Effective communication skills with technical and non-technical stakeholders
• Valid driver’s license and ability to meet insurance requirements
• One of the following: Bachelor’s degree + 1+ year of relevant experience
• Associate degree/trade certification/military training + 4+ years of experience
• 7+ years equivalent hands-on experience
• Knowledge of FDA regulations, medical device standards, and Quality Management Systems
• Proven ability to work independently on complex technical issues
• Ability to lift up to 50 lbs (to approximately 5 ft. high)
• Availability for on-call rotation, including nights and weekends
• Frequent local travel within the assigned territory; occasional support in adjacent areas
• Maintain a home-based workspace and inventory storage (trunk stock)
• Valid driver’s license with acceptable driving record
• Must meet Omnicell insurance coverage requirements
• Reliable personal vehicle in good working condition

Nice To Haves

• Bachelor’s degree in Engineering, Technology, or related discipline (or equivalent experience)
• Experience troubleshooting electronic, mechanical, or computer-based systems

Responsibilities

• Troubleshoot & Repair: Diagnose and resolve electro-mechanical, automation, and system issues onsite to restore functionality quickly and effectively.
• Perform Preventive Maintenance: Execute scheduled maintenance to optimize system performance and minimize downtime.
• Deliver Exceptional Service: Build strong relationships with nursing, pharmacy, and healthcare leaders through clear communication and responsiveness.
• Manage Service Events: Accurately document all service activities, including repairs, escalations, and follow-ups in accordance with company policies.
• Drive Operational Excellence: Meet or exceed service-level agreements (SLAs), response times, and customer satisfaction standards.
• Escalate & Collaborate: Identify product issues, bugs, or design challenges and escalate through appropriate technical support channels.
• Inventory & Logistics Management: Maintain trunk stock, manage parts inventory, and ensure timely return of materials.
• Cross-Functional Engagement: Partner with internal teams to improve service delivery, product performance, and customer experience.
• Independently perform advanced troubleshooting and system repairs
• Engage with director-level stakeholders to resolve complex issues
• Provide coaching, mentoring, and technical guidance to junior team members

Benefits

• Collaborate: Partner with healthcare professionals and internal teams to improve system performance and patient outcomes
• Inspire: Build trust with customers by delivering reliable service and demonstrating technical excellence
• Develop: Continuously expand your knowledge of healthcare workflows, automation systems, and emerging technologies
• Execute: Take ownership of service delivery, prioritize effectively, and consistently meet performance expectations
• Impact: Drive meaningful results by ensuring critical systems remain operational and efficient

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree