Field Services Coordinator

Verifone • Atlanta, GA

22h • Onsite

About The Position

The Field Services Coordinator is responsible for the day-to-day tactical coordination of field service activities, including technician scheduling, dispatch, rescheduling, and service execution tracking. This role focuses on ensuring work is completed in accordance with contracted SLAs, customer expectations, and operational standards. The Field Services Coordinator acts as a key point of communication between service providers, technicians, internal teams, and customers when issues arise in the field and execution does not go as planned.

Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located.

Requirements

• Experience in field services, dispatch, service coordination, or operational support roles, preferably in environments with high service volume and strict SLAs.
• Strong communication skills are required, as the role involves frequent interaction with providers, technicians, and customers, particularly when resolving issues.
• Highly organized, detail-oriented, and comfortable managing multiple active work orders simultaneously.
• Ability to remain calm under pressure, make quick decisions, and balance customer satisfaction with operational constraints.
• Experience with Excel is required.

Nice To Haves

• Experience working with service management systems, dispatch tools, ticketing platforms, and operational dashboards is preferred.
• Salesforce experience is highly preferred (This role will use Salesforce to create and manage reports).
• Familiarity with SLAs, field operations metrics, and provider performance management is a strong plus.

Responsibilities

• Manages daily field service operations by coordinating technician assignments with service providers, confirming coverage, and ensuring technicians have the correct scope, timing, and site details prior to dispatch.
• Monitors active work orders and responds quickly to execution issues such as missed appointments, delays, access problems, or technical constraints.
• Communicates clearly with providers and customers to explain the situation, reset expectations, and reschedule work as needed when services do not execute as planned.
• Ensures all changes are documented accurately and that follow-up actions are completed in a timely manner.
• Tracks service performance against SLAs, identifies potential risks to on-time completion, and escalates issues when thresholds are at risk.
• Updates dashboards, reports, and internal tracking tools to reflect real-time status, completed work, exceptions, and trends.
• Works closely with providers to reinforce execution standards, address performance gaps, and ensure compliance with contractual and operational requirements.
• Partners with internal teams such as operations, customer success, and finance to support accurate billing, service validation, and customer reporting.
• Supports continuous improvement by identifying recurring execution issues, common failure points, and process gaps, and by providing feedback to leadership and cross-functional teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed