Field Services Agent I- El Paso Texas

DHL Express (USA), Inc.•El Paso, TX

About The Position

The Field Services Agent I provides customer service, sales, and operational support for a DHL Service Center in El Paso, Texas. The role handles customer inquiries and billing issues, investigates shipment tracking requests, and coordinates with Sales and Service teams to resolve customer problems. It also supports shipment processing and other Service Center operations, dispatches pickup and delivery information, and may assist with import/export documentation and customs clearance in some markets.

Requirements

High school degree or equivalent.
Previous experience in customer service, support, or a related field.
Strong oral and written communication skills.
Proficiency in Microsoft Office products, including Outlook, Excel, and Word.
Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge.
Ability to lift 70 pounds occasionally and 40 pounds frequently.
Ability to walk, climb stairs, reach overhead, squat, bend, kneel, stoop, and crouch repeatedly.

Responsibilities

Provide customer service, sales, and operational support for the Service Center.
Answer phone calls and greet visitors.
Resolve billing problems related to the Service Center.
Research shipment tracking requests, provide feedback, and attempt to resolve misplaced shipments.
Communicate with Sales and Service teams to resolve customer problems.
Assist with operational procedures, including sorting, loading and unloading, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting and securing over-the-counter payments.
Dispatch pickup and delivery information in a timely and efficient manner and arrange daily pickup schedules.
In some markets, process or prepare import/export documentation and assist with customs clearance.