Field Service Truck Specialist

Heritage Industries•Salt Lake City, UT

2d•Onsite

About The Position

Heritage Industries, a leader in the work truck and equipment industry, is currently seeking a Field Service Truck Specialist. This person will perform field service calls and repairs to client work trucks and equipment. Strong communication skills and customer relations, diagnostic/troubleshooting and repair skills, ownership of client issues, and ability to take ownership of jobs from start to finish are required. A strong, hands-on understanding of hydraulic and electrical systems is essential, as much of the equipment we service is built by a wide range of manufacturers with little to no documentation available. An excellent driving record is required.

Requirements

Must have and maintain a clean MVR (no more than 1 moving violation under the age of 25, and no more than 2 if over the age of 25).
Current Utah driver's license.
Must be safety conscious with an excellent safety record.
Must use TRACK in all aspects of every job.
Strong working knowledge of truck equipment: hydraulics, electrical, and pneumatics is required, including the ability to read and interpret hydraulic and electrical schematics and diagnose issues without OEM documentation.
Willingness to learn troubleshooting skills from other journeyman mechanics and utilize tech support as necessary.
Must have excellent communication and customer service skills.
Demonstrate excellent work ethic with self-motivation, ability to work safely with minimal supervision on customer job sites, while maintaining expectations of thoroughness.
Strong time management skills; must accurately track daily time and maintain detailed, high-quality technician notes on all work performed.
Have a positive team-first attitude.
Must have or be able to obtain all tools required for field service repair.
Must be willing and able to work overtime, and possibly weekends if necessary.
Ability and willingness to learn new skills and adapt to changing environments.
Basic computer skills and experience with Microsoft Office programs, including Outlook, Word, Excel, etc.
High school diploma or equivalent.

Nice To Haves

Experience within the work truck industry, automotive, and/or truck equipment upfit, service and repairs — the more industry-specific knowledge, the better.
Experience with field service and in-shop service operations.
Experience with cranes (IMT, Stellar, Venturo, or similar), compressors, or variable pump systems.
Understanding of CAN bus systems is a huge plus.
Current MSHA certification.
Associate degree or Technical Degree in automotive or diesel mechanics.

Responsibilities

Must understand and adhere to the personal responsibility of safety and work safely at all times.
Adhere to all company safety programs and policies and enhance the safety culture of the company.
Perform services and repairs in the field on various makes/models of equipment, including Heritage, IMT, Stellar, Venturo, Miller, Mi-T-M, Boss, and others — cranes, welders, compressors (screw and piston), PTOs, pumps and variable pumps, and Miller Enpaks.
Must comply with all DOT regulations, including obtaining and maintaining a DOT Medical Card to operate company field service vehicles.
Willing to work out of town, overtime, and on weekends if necessary.
Maintain field service vehicle and all company-provided equipment.
Order and return parts as necessary for each job performed.
Schedule and maintain workload; must consistently follow and adhere to the assigned work schedule.
Maintain accurate daily timekeeping and thorough, high-quality technician notes/documentation on all diagnostics, repairs, and work performed, including daily reports, inspections, and timecards.
Willing to obtain certifications: MSHA, CDL, crane inspector certificate, air tank inspector certificate.
Ability to work as a team, communicate effectively, and take ownership of assigned areas and tasks.
Take ownership of client problems and provide solutions.
Must consistently deliver world-class customer experience.