Field Service Truck Specialist

Heritage Industries•Elko, NV

8d•Onsite

About The Position

Heritage Industries, a leader in the work truck and equipment industry, is currently seeking a Field Service Truck Specialist. This person will perform field service calls and repairs to client work trucks and equipment. Strong communication skills and customer relations, diagnostic/troubleshooting and repair skills, ownership of client issues, and ability to take ownership of jobs from start to finish are required. An excellent driving record is required.

Requirements

Must have and maintain a clean MVR (no more than 1 moving violation under the age of 25, and no more than 2 if over the age of 25).
Must be safety conscious with an excellent safety record.
Must use TRACK in all aspects of every job.
Strong working knowledge of truck equipment: hydraulics, electrical, pneumatics.
Willingness to learn troubleshooting skills from other journeyman mechanics and utilize tech support as necessary.
Must have excellent communication and customer service skills.
Demonstrate excellent work ethic with self-motivation, ability to work safely with minimal supervision on customer job sites, while maintaining expectations of thoroughness.
Have a positive team-first attitude.
Must have or be able to obtain all tools required for field service repair.
Must be willing and able to work overtime, and possibly weekends if necessary.
Ability and willingness to learn new skills and adapt to changing environments.
Basic computer skills and experience with Microsoft Office programs, including Outlook, Word, Excel, etc.
High school diploma or equivalent

Nice To Haves

Experience within work truck industry, automotive, and/or truck equipment upfit, service and repairs.
Experience with field service and in-shop service operations.
Fluency in Microsoft Office programs.
Current MSHA certification.
Associate degree or Technical Degree in automotive or diesel mechanics.

Responsibilities

Must understand and adhere to the personal responsibility of safety and work safely at all times.
Adhere to all company safety programs and policies and enhance the safety culture of the company.
Perform services and repairs in the field on various makes/models of equipment, including Heritage, IMT, Stellar, Miller, Mi-T-M, Boss, etc.
Must comply with all DOT regulations.
Willing to work out of town, overtime and at weekends if necessary.
Maintain field service vehicle and all company provided equipment.
Order and return parts as necessary for each job performed.
Schedule and maintain workload as necessary.
Maintain and complete daily reports, paperwork, inspections and timecards.
Willing to obtain certifications; MSHA, CDL, crane inspector certificate, air tank inspector certificate
Ability to work as a team, communicate effectively, and take ownership of assigned areas and tasks.
Take ownership of client problems and provide solutions.
Must consistently deliver a world class customer experience.