Field Service Technology Delivery Lead Manager

Accenture•Miami, FL

13d•$80,400 - $266,300

About The Position

Accenture Song is seeking a field service capability technology Delivery Lead to oversee the success of Service Experience programs focused on field service technology. The role covers client relationships, financials, project delivery, resourcing, and overall program health. Candidates should have a consulting background and experience managing programs that combine strategy, field service experience design, and technology architecture and delivery. The role leads the end-to-end delivery lifecycle for complex, global, large-scale service solutions spanning customer channels and service-center back-office solutions. It includes planning and estimating delivery using Agile methods, managing onshore and offshore teams, shaping requirements into epics and stories, and leading experience design, platform migration, and global rollout work. The Delivery Lead also engages client stakeholders on business justification, funding, scope, and timelines, builds senior management relationships, identifies follow-on opportunities, and contributes to the development of program offerings, methodologies, tools, and organizational capabilities. Travel is required as needed for client support. The employee’s primary residence must be within 90 minutes of an approved Accenture office. Compensation varies by location, role, skills, and experience. The posting lists annual salary ranges from $80,400 to $266,300 across the specified U.S. locations and states that it is anticipated to remain posted until December 10, 2026. Accenture offers medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

Requirements

At least 5 years of experience leading successful delivery of field service platform architecture and delivery projects.
At least 5 years of experience delivering projects integrating one or more of the following: field service platform suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, or ServiceMax; service delivery enablement for field workers or third-party management; distributed service support networks; or AI-powered service operations.
At least 2 years of experience in a consulting environment, with a demonstrated record of increasing responsibility, creativity, and innovation in a complex global-scale program, such as one spanning multiple countries, languages, or brands.
Applicants for U.S. employment must have work authorization that does not now or in the future require visa sponsorship.

Nice To Haves

Experience with service delivery operations, including service centers, call centers, or field service operations.
At least 5 years of experience with both Waterfall and Agile SDLC, implementing large, complex websites, commerce applications, or marketing automation platforms.
Experience with service channel experience design, implementation, and execution.
Experience defining, designing, and implementing development architecture leveraging CI/CD principles.
Strong knowledge of project management methodology, including developing detailed work plans and specifications, identifying and resolving issues, managing risk, and running team meetings.
Strong leadership and communication skills to manage client accounts and multidisciplinary teams effectively.
Experience working with clients in the Communications, Media, and Technology (CMT) space.
Bachelor’s degree.

Responsibilities

Lead end-to-end delivery of complex, global, large-scale service solutions across customer channels and service-center back-office solutions.
Build strong working relationships with senior management and identify follow-on project opportunities.
Plan and estimate delivery work using an Agile approach, including milestones, onshore and offshore resource planning, scope, budget, risks, and mitigation plans.
Manage onshore and offshore project teams throughout the project lifecycle.
Manage project ideation, gather high-level business requirements, and define detailed requirements and processes as epics and stories.
Manage experience-led teams developing strategic vision and creative UI/UX design.
Contribute to the development and execution of platform migration and global rollout strategies.
Engage client stakeholders on business justification, funding, scope, and timelines.
Contribute to the ongoing development of solution and program offerings, approaches, methodologies, techniques, business development tools, and organizational resources.