Field Service Technician

ZEISS Group•Remote - USA WI, WI

About The Position

ZEISS is a global company with over 180 years in business and more than 46,000 employees worldwide. The Field Service Technician will serve customers in Milwaukee, Wisconsin, and the surrounding area. The role begins with an approximately three-month combination of field and classroom training. After training, the technician travels to customer sites throughout the region to install, repair, troubleshoot, service, and calibrate advanced measuring instruments, including coordinate measuring machines (CMMs). The work uses mechanical and electronic aptitude and involves documenting service work and maintaining accurate records. Technicians work independently in a fast-paced, innovative environment and travel 70–90% of the time within their region. The position requires at least 50 hours per work week, including regular hours and overtime, and work in an industrial production shop-floor environment. ZEISS provides a take-home company vehicle, tools, training, travel expenses, and a gas card. The vehicle may also be used for personal purposes. The compensation program includes base pay, overtime paid at time and a half (average overtime is 10 hours per week), and eligibility for an annual bonus. Pay may be influenced by job location, role scope, qualifications, education, experience, and complexity, specialization, or scarcity of talent. Benefits include medical coverage effective on the first day, vision and dental coverage, 401(k) matching, employee assistance programs, vacation pay, and sick pay. The posting notes opportunities for career growth and promotion after training.

Requirements

High school diploma, GED, or equivalent; alternatively, technical-school, associate, or bachelor’s education in a technical discipline, or training and experience from a military technical school.
Prior experience working with hand tools and basic electrical test equipment.
Knowledge of Microsoft operating systems.
Ability to lift one item weighing up to 75 pounds without assistance.
Ability and willingness to work a minimum of 50 hours per work week, including regular hours and overtime.
Ability to work in an industrial production shop-floor environment.
Valid driver’s license.

Nice To Haves

Previous experience installing and troubleshooting industrial electronics, machines, or computer systems.
Previous CMM installation and troubleshooting experience (preferred, but not required).

Responsibilities

Complete an approximately three-month field and classroom training program.
Travel to customer sites in the assigned region to install, repair, troubleshoot, service, and calibrate measuring instruments.
Work hands-on with coordinate measuring machines (CMMs), applying mechanical and electronic aptitude.
Document service work and maintain accurate service records.
Work independently while representing ZEISS in a fast-paced and innovative environment.