Field Service Technician
About The Position
Join a company where your skills matter, your career can grow, and your work makes a real impact every day. RONDO North America is expanding its Field Service Team and seeking motivated, hands-on technicians who thrive on problem-solving, technology, travel, and customer interaction. For over 78 years, RONDO has been a global leader in manufacturing innovative dough sheeting and shaping equipment for bakeries of all sizes. Headquartered in Switzerland with manufacturing facilities in Italy and France, RONDO serves customers throughout North America from its U.S. headquarters in Moonachie, New Jersey. If you enjoy working with advanced machinery, solving technical challenges, and building strong customer relationships, this is the opportunity you've been waiting for.
Requirements
- Experience troubleshooting industrial, manufacturing, packaging, automation, or food-processing equipment.
- Strong knowledge of electrical systems, controls, motors, sensors, and troubleshooting techniques.
- Ability to read and interpret electrical schematics and technical drawings.
- Mechanical aptitude and experience repairing industrial equipment.
- Strong communication and customer service skills.
- Ability to work independently and manage service schedules effectively.
- Valid driver's license and willingness to travel.
- Trade school, technical school, military training, or equivalent hands-on experience highly valued.
- Mechanical, electrical, avionics, maintenance, engineering, and technical military backgrounds are highly transferable to this role.
- Recent graduates from vocational, trade, technical, and apprenticeship programs are encouraged to apply.
Nice To Haves
- Previous field service, maintenance, military technical, or manufacturing experience preferred.
- Spanish speaking skills are a plus for the Miami territory.
Responsibilities
- Troubleshoot, repair, install, and maintain RONDO equipment at customer locations.
- Diagnose electrical, mechanical, pneumatic, and control system issues.
- Provide technical support to customers by phone, email, and on-site visits.
- Perform equipment commissioning, start-ups, and operator training.
- Promote preventive maintenance programs and recommended spare parts solutions.
- Complete service reports and documentation accurately and professionally.
- Support customers with exceptional service to ensure maximum equipment performance.
- Travel throughout assigned territories and occasionally throughout the United States.
- Collaborate with Parts, Technical Support, and Sales teams to deliver outstanding customer experiences.
- Company vehicle provided.
- Electrical troubleshooting and repair of all RONDO equipment.
- Mechanical troubleshooting and repair of all RONDO equipment.
- Provide technical service and support in accordance with company standards and procedures.
- Promote Preventive Maintenance Contracts.
- Recommend and sell appropriate spare parts solutions.
- Install and commission all equipment sold by RONDO.
- Conduct equipment demonstrations and customer training.
- Complete required service reports and paperwork before leaving customer sites.
- Provide technical support via phone and email.
- Assist with parts processing and other technical support activities as needed.
Benefits
- Competitive compensation and overtime opportunities
- Excellent medical, dental, and vision benefits
- 401(k) with company match
- Paid training and professional development
- Company-provided vehicle and technology
- Career advancement opportunities with a global organization
- Work with cutting-edge bakery automation equipment
- Supportive team environment with long-term stability
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
