Field Service Technician (Casino/Gaming) - WinStar World Casino, OK

IGT, a Nevada Corporation•Oklahoma City, OK

67d•$46,530 - $63,975•Hybrid

About The Position

IGT is seeking a Field Service Technician to support their gaming and loyalty equipment at Winstar Casino and surrounding locations. This role involves troubleshooting, maintaining, and optimizing equipment while ensuring a strong customer experience. The technician will primarily be based at Winstar, with occasional travel within a 40-mile radius.

Requirements

High school diploma or GED required
1+ years of technician or field service experience in a customer-facing role
Basic understanding of hardware, software, and networking concepts
Strong troubleshooting and problem-solving skills
Comfortable working onsite, using tools, and being on your feet for extended periods
Ability to lift up to 50 lbs and work in a dynamic, fast-paced environment
Valid driver’s license and willingness to travel locally

Nice To Haves

Technical or vocational training preferred

Responsibilities

Provide technical support for gaming, fintech, and loyalty equipment, ensuring optimal performance
Troubleshoot and resolve hardware, software, and system issues, including root cause analysis
Perform preventative maintenance and assist with installations and site surveys
Serve as the primary customer contact for service-related issues, delivering a high level of customer satisfaction
Maintain accurate inventory of parts and complete service reporting in a timely manner
Support team members and assist at other locations as needed
Travel within the assigned service area and occasionally beyond as business needs require