Field Service Technician I-IV
About The Position
Under minimal supervision, the Field Service Technician installs, maintains, troubleshoots, and repairs advanced semiconductor manufacturing equipment at customer sites. The role is suited to experienced field service professionals and skilled technicians from semiconductor, HVAC, automotive, industrial maintenance, military, or other electromechanical industries who have strong mechanical and electrical aptitude and are interested in the semiconductor industry. The technician services equipment at customer sites or service centers, performs preventive and unscheduled maintenance, consumable changes, installations, and start-ups, and documents maintenance, downtime, issues, and service activity. The role also provides technical support to customers, identifies and escalates design issues, guides and mentors other technicians, and may act as a lead or technical contributor when needed. The technician must comply with company and customer safety policies and maintain a clean, safe work environment.
Requirements
- High school education level is listed for the position.
- Associate of Science degree in Electronics, completion of an accredited basic electronics program, or equivalent experience.
- Ability to lift 35 pounds unassisted from floor to waist level.
- Ability to read and work from electrical and mechanical schematics and diagrams.
- Ability to perform the essential functions of the classification, including operating associated machinery and equipment.
- Ability to perform essential job functions in a cross-cultural, demanding, and dynamic environment without posing a direct threat of harm to self, others, or property.
- Ability to adhere to EBARA personnel policies and practices, including attendance and punctuality requirements.
- Ability to work under pressure, meet multiple and sometimes competing deadlines, and demonstrate cooperative behavior with colleagues and supervisors.
- Working knowledge of mechanical skills.
- Strong customer relations skills.
- Demonstrated ability to troubleshoot at the component level.
- Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.
- Strong time management skills and ability to work as a self-starter.
- Strong relationship-building skills and ability to collaborate effectively with internal colleagues and customers.
- Demonstrated teamwork and organizational skills.
- Demonstrated excellent written and oral communication skills.
- Provide verification of a good driving record if servicing customers offsite.
Nice To Haves
- Three to ten or more years of work-related experience, preferably in the semiconductor, automotive, or a similar industry.
- Working knowledge of principles of semiconductor and/or vacuum technology.
- Demonstrated leadership and program management skills.
- Experience in semiconductor, HVAC, automotive, industrial maintenance, military, or other electromechanical fields.
Responsibilities
- Service equipment and products at customer sites or service centers, including contracted preventive maintenance, unscheduled maintenance, consumable changes, installations, and start-ups.
- Interpret operation manuals to determine the root cause of tool failures.
- Document preventive maintenance, downtime, issues, and time spent; prepare reports for product movement and justification for on-site service, using customer systems proficiently.
- Perform preventive maintenance with little supervision.
- Order and expedite replacement products and notify customers or management when replacement is necessary.
- Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols.
- Identify and escalate design issues to engineering and management for resolution.
- Provide customers with technical support concerning system tool and equipment operation or maintenance.
- Under supervision and direction, perform phase-one CMP equipment installation activities, including docking, leveling, and interconnection, or work just before the power-on process.
- Serve as a customer contact for technical and service-related problems.
- Guide other field technicians and field service engineers.
- Train and mentor Field Service Technicians levels I, II, and III.
- Assist with service center operations and provide service support to other customer sites as needed.
- Prepare product analysis reports concerning failure trends and serviceability issues.
- Act as a lead in the absence of the Field Service Lead.
- Act as a technical contributor in the absence of technical support engineers.
- Follow Finesse training requirements for parts usage and transactions.
- Comply with EBARA safety policies and complete required safety training.
- Maintain a clean and safe working environment compliant with EBARA and customer safety policies.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
