Field Service Technician - Seattle/Tacoma WA and Portland OR areas

CVS Health • Lakewood, WA

2d • Onsite

About The Position

The Field Service Technician provides technical support to field employees and internal users of computer applications and hardware. The role supports retail systems including point-of-sale (POS) systems, pharmacy systems, photo kiosks, and inventory management systems, and works with help desk personnel, network engineers, software developers, and other technology team members to resolve problems and restore service. The technician maintains records of service calls, installations, maintenance tasks, and troubleshooting activity, and helps ensure IT parts and equipment are available.

The position serves CVS locations in the Seattle/Tacoma, Washington, and Portland, Oregon, areas. It requires availability for 24-hour on-call support, a minimum of 40 hours per week, and availability to work days, nights, weekends, and holidays. The role includes a company car and company phone. The typical pay range is listed as $0.00–$0.00; actual compensation may depend on experience, education, geography, and other factors. The position may also be eligible for a CVS Health bonus, commission, or short-term incentive program.

Requirements

• At least 1 year of hands-on experience troubleshooting, maintaining, and repairing hardware.
• Valid driver’s license with no major violations.
• Willingness to drive between CVS locations in the Seattle/Tacoma, Washington, and Portland, Oregon, areas; must reside in the supported territory.
• Availability to work days, nights, weekends, and holidays, and to provide 24-hour on-call availability.
• Ability to lift more than 75 pounds and occasionally work on a ladder.
• High school diploma or GED.

Nice To Haves

• Technical certifications.
• Technical degree.
• Previous field service technician experience.

Responsibilities

• Provide technical support to field employees and help resolve issues with POS systems, pharmacy systems, photo kiosks, and inventory management systems.
• Perform regular software updates, hardware upgrades, equipment replacements, and other maintenance tasks under minimal supervision.
• Integrate new technology into stores, including setting up POS terminals, configuring software, and ensuring connectivity.
• Diagnose complex technical issues and implement appropriate solutions.
• Assist in maintaining accurate records of service calls, equipment installations, and maintenance tasks.
• Collaborate with help desk personnel, network engineers, software developers, and other technology team members.
• Install, diagnose, and resolve retail equipment failures while providing customer service.
• Inventory IT stock and place orders to ensure parts, supplies, and equipment are ready.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Retirement savings options
• Wellness programs
• Company car
• Company phone
• Potential eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED