Field Service Technician - Seattle/Tacoma WA and Portland OR areas

CVS Health•Lakewood, WA

1d•Onsite

About The Position

The Field Service Technician provides technical support to field employees and internal users of computer applications and hardware. The role supports point-of-sale (POS) systems, pharmacy systems, photo kiosks, inventory management systems, and other retail equipment at CVS locations in the Seattle/Tacoma, Washington, and Portland, Oregon areas. The technician resolves issues, performs maintenance and installations, and collaborates with help desk personnel, network engineers, software developers, and other technology colleagues to restore service and identify problems. The position requires availability for 24-hour on-call coverage and at least 40 hours of work per week. It includes a company car and company phone. The technician must reside in the territory supported and be willing to travel between CVS locations. This is a full-time position with an anticipated 40 weekly hours.

Requirements

At least 1 year of hands-on experience troubleshooting, maintaining, and repairing hardware.
Valid driver's license with no major violations.
Willingness to drive between CVS locations in the Seattle/Tacoma, Washington, and Portland, Oregon areas and reside in the supported territory.
Availability to work days, nights, weekends, and holidays.
Ability to lift more than 75 pounds and occasionally work on a ladder.
High school diploma or GED.
Interested in working a minimum of 40 hours per week.

Nice To Haves

Technical certifications.
Technical degree.
Previous field service technician work.

Responsibilities

Provide technical support to field employees for POS systems, pharmacy systems, photo kiosks, and inventory management systems.
Perform software updates, hardware upgrades, equipment replacements, and other regular maintenance tasks under minimal supervision.
Integrate new technology equipment into stores, including setting up POS terminals, configuring software, and ensuring connectivity.
Diagnose complex technical problems and implement appropriate solutions.
Assist in maintaining accurate records of service calls, equipment installations, and maintenance tasks.
Collaborate with help desk personnel, network engineers, software developers, and other technology team members.
Install equipment, diagnose failures, and resolve retail equipment issues while providing exceptional customer service.
Inventory IT parts, supplies, and equipment and place orders to ensure stock is ready.
Maintain a troubleshooting tracking log and ensure timely problem resolution.
Be available for 24-hour on-call coverage.

Benefits

Company car.
Company phone.
Medical coverage.
Dental coverage.
Vision coverage.
Paid time off.
Retirement savings options.
Wellness programs.
Other benefits and resources, subject to eligibility.
Eligibility for a CVS Health bonus, commission, or short-term incentive program.