Field Service Technician – Travel Up to 60%

Wood-Mizer Products•Hannibal, NY

46d•Hybrid

About The Position

The Field Service Technician diagnoses, repairs, and maintains Wood-Mizer sawmill and wood processing equipment at customer sites and in our branch shop. The role is accountable for independently solving complex mechanical, hydraulic, and electrical problems and for training customers to run and maintain their equipment safely. This is a hands-on service role with no sales duties that keeps our customers' equipment productive and feeds field insight back to our service, quality, and engineering teams. The role travels up to 60%, including overnight and multi-day trips and some weekends, and drives company commercial vehicles under DOT regulations (non-CDL). A company service vehicle is provided, and travel expenses are covered while on the road. Pay is based on experience and qualifications; this position is eligible for overtime, and travel time is paid in accordance with company policy and applicable law.

Requirements

High school diploma or equivalent
4+ years of hands-on experience servicing and repairing industrial, agricultural, forestry, or heavy equipment
Strong mechanical aptitude and working knowledge of hydraulic systems
Electrical troubleshooting skills, including reading schematics and using meters and controls
Gas and/or diesel engine diagnosis and repair experience
Ability to work independently and manage your own schedule in the field
Strong customer service and communication skills
Basic computer skills for service documentation
Valid driver's license with an acceptable driving record
DOT medical card, or the ability to obtain one before starting (non-CDL)
Willingness to travel up to 60%, including overnight trips and some weekends

Nice To Haves

Trade school certificate in diesel/engine repair, hydraulics, or a related mechanical field

Responsibilities

Travels to customer sites to diagnose, repair, and maintain Wood-Mizer equipment, including mechanical, hydraulic, electrical, and engine systems, to keep customer equipment running.
Performs shop service, repairs, and equipment set-up at the branch.
Troubleshoots complex problems independently and selects the right repair to resolve issues efficiently.
Installs and commissions equipment and trains customers on safe operation and routine maintenance.
Completes product updates, retrofits, and warranty repairs.
Operates company service and delivery vehicles safely and in compliance with DOT regulations.
Documents service work, parts, and time accurately to maintain complete service records.
Shares customer feedback and recurring product issues with the service, quality, and engineering teams to help improve our products.
Mentors less-experienced technicians.
Delivers equipment and supports trade show demonstrations as needed.
Follows all Wood-Mizer safety, quality, and company policies and procedures.
Performs other duties as assigned.