Field Service Technician, Night Shift - Nashville, TN
About The Position
Rivian is hiring an emerging-to-mid-level Field Service Technician to support electric vehicle repairs, inspections, and field service operations. Based primarily at a local service center, the role may also involve mobile service travel, remote work, or supporting plant operations as business needs evolve. The technician will work under the mentorship of senior technicians and leadership while developing technical skills and providing an exceptional customer experience. The position calls for a strong commitment to safety, repair quality, detailed documentation, and continued professional development.
Requirements
- Be at least 21 years old.
- Hold a valid driver’s license and have a clean driving record, with no suspensions or revocations within the past 3–5 years.
- Be available for a standard 40-hour workweek, including potential weekend, holiday, early morning, evening, or overnight shifts based on business needs.
- Be flexible to travel to regional locations or production facilities as needed.
- Be proficient with laptops and computers in Windows or Mac environments and with work order management systems.
- Have eagerness to learn, strong organizational and time-management skills, and high attention to detail.
- Be able to sit, stand, walk, bend, kneel, reach, and lift up to 50 lbs.
- Have a foundational understanding of basic electricity, including awareness of high- and low-voltage systems; basic circuit measurement tools (DVOM); and introductory electrical schematic reading.
- Be familiar with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
- Have a basic understanding of diagnostic workflows and troubleshooting steps under guidance.
Nice To Haves
- High school diploma, GED, or recognized equivalency credential.
- Ability to drive a non-commercial truck and trailer.
- Graduation from an accredited automotive repair school or program.
- 0–3 years of hands-on experience in an automotive shop or technical environment; recent graduates are welcome.
- Basic exposure to electric vehicle or hybrid frameworks, or experience in a fast-paced start-up environment.
Responsibilities
- Perform or assist with vehicle diagnosis, repairs, installations, and inspections at service centers, on mobile routes, or at remote locations.
- Learn to identify and explain Rivian’s product line, EV framework, tools, and accessories while working under senior technician mentorship.
- Use available technical resources and follow repair procedures while maintaining quality and safety.
- Conduct post-repair road tests to verify repair quality and vehicle safety.
- Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work order or expense reporting.
- Maintain detailed technical notes and documentation for completed and in-process repairs.
- Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities or outreach events.
- Identify process improvements, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
- Participate in required training, keep technical skills current, and maintain high-quality work with minimal supervision as experience increases.
Benefits
- May be eligible for an annual performance bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
