Field Service Technician

TEKsystems•Carrollton, TX

11d•$33 - $34•Onsite

About The Position

The IT Field Services Technician provides advanced onsite and field-based technical support for multiple practice and headquarters locations. This role serves as an escalation point for the Service Desk, performs comprehensive onsite IT assessments, and supports server and virtual machine environments. The position requires frequent travel, after-hours support availability, and strong hands-on technical expertise across Windows, macOS, and enterprise infrastructure technologies. This role is ideal for a highly motivated IT professional who thrives in a dynamic, multi-site environment and enjoys combining technical depth with customer-facing support.

Requirements

5+ years of experience in IT Support, Field Services, or Infrastructure roles
Intermediate to strong experience with: Windows Server environments, Active Directory administration, Windows OS and macOS support, PC and workstation installations and troubleshooting
Demonstrated experience supporting users onsite across multiple locations
Strong troubleshooting, documentation, and customer service skills
Ability to work independently and manage multiple priorities in a field-based role
Willingness and ability to travel frequently, including occasional out-of-state travel, up to 80% travel
Valid driver’s license and clean driving record
Strong troubleshooting skills, be dynamic, be able to adapt and think on their feet.
Familiar with network fundamentals, troubleshooting networks, Windows operating systems, troubleshooting file share drive mapping etc.
Ability to lift and move IT equipment up to 75 lbs
Ability to work in office, clinical, and field environments
Availability for after-hours and weekend support (minimal)

Nice To Haves

Industry certifications such as: CompTIA A+, CompTIA Network+, ITIL Foundation
Experience supporting dental, clinical, or multi-practice environments
Familiarity with virtualization platforms (VMware, Hyper-V, or similar)
Experience working in hybrid or enterprise IT environments

Responsibilities

Deploy, configure, and support IT equipment at practice locations and headquarters, including servers, desktops, laptops, peripherals, and network-connected devices
Perform onsite installations and refreshes of PC and Mac systems, ensuring compliance with company standards
Coordinate IT equipment rollouts, relocations, and decommissions across multiple sites
Conduct comprehensive onsite IT practice assessments to evaluate infrastructure, hardware, software, and security posture
Identify risks, gaps, and improvement opportunities; document findings and recommend remediation plans
Partner with IT leadership to standardize and improve onsite IT environments
Provide onsite IT support for local DFW practices and remote sites as needed
Travel frequently to support multi-site operations, including potential out-of-state locations
Serve as a trusted technical resource for end users, vendors, and leadership at supported locations
Act as Tier 3 escalation support for the Service Desk, resolving complex hardware, software, and infrastructure issues
Diagnose and resolve advanced Windows, macOS, and networking issues
Provide root cause analysis and contribute to long-term resolution strategies
Support Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP
Assist with server and virtual machine provisioning, maintenance, troubleshooting, and patching
Collaborate with infrastructure and security teams on system reliability and performance
Create and maintain clear technical documentation, SOPs, and knowledge base articles
Track work, changes, and assets using IT service management and documentation tools
Provide suggestions to improve processes based on support experience.
Provide after-hours and weekend support as required to maintain business continuity