Field Service Technician
About The Position
The Field Service Technician will troubleshoot machine downtime and perform overall machine assessments, providing recommendations for repair or improved productivity. This role involves performing new machine start-up inspections and operations training, overseeing onsite parts removal, installation, and assembly. The technician will recommend parts and service solutions to improve machine uptime, maintenance, and operation, and provide written post-visit reports with observations and recommendations. Additionally, the role requires providing equipment design and feature recommendations based on field observations and customer feedback, maintaining an 'on-call' status for customer support, and performing other duties appropriate to the position. The technician will also assist in developing department documents, standards, and processes.
Requirements
- Associate’s Degree in Engineering or related field; or 1-2 years related mechanical engineering/maintenance/field service experience; or equivalent combination of education and experience.
- Ability to travel 50-75% of the time.
- Intermediate knowledge and experience with Microsoft Office, particularly Word, PowerPoint, and Excel, and Outlook.
Nice To Haves
- Experience with Microsoft CRM preferred
- Basic knowledge of Solidworks (3D) and AutoCAD (2D) or similar platforms preferred
Responsibilities
- Troubleshoot machine downtime and perform overall machine assessments, and provide recommendations for repair or improved productivity.
- Perform new machine start-up inspections and operations training.
- Oversee onsite parts removal, installation and assembly.
- Recommend parts and service solutions to improve machine uptime, maintenance and operation.
- Provide written post-visit reports with a visit overview, observations, recommendations, and accompanying quote for recommended parts.
- Based on field observations and customer feedback, provide Rotex Engineering with equipment design and feature recommendations.
- Maintain a reasonable “ on-call ” status to answer customer questions via phone and email.
- Perform other assignments or duties appropriate to the overall responsibility of the position of Field Service Engineer.
- Assist in developing department documents, standards, and processes as necessary.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
