Field Service Technician - Low Voltage Security (West Palm Beach)

Envera Systems•West Palm Beach, FL

26d•Onsite

About The Position

Envera Systems is hiring a Field Service Technician to diagnose, repair, and maintain physical security systems and related network connectivity. The role involves hands-on work with access control systems, analog and IP video surveillance, security alarm systems, and other low-voltage electronic devices. The technician travels to customer sites throughout Florida, performs service and preventive maintenance, and provides technical support. The position requires strong customer service, independent problem-solving, and collaboration with the service team. The role participates in an emergency on-call rotation at least two weeks per month and may require after-hours, weekend, emergency, and overnight travel within a designated service area. Work is primarily at client sites, including commercial buildings, construction sites, industrial facilities, and outdoor areas. Technicians may encounter varied weather, dirt, dust, fumes, smoke, odors, moderate to loud noise, live electricity, confined spaces, and heavy machinery. The job requires adherence to safety protocols, including OSHA standards and proper PPE use.

Requirements

High school diploma or equivalent.
At least 3 years of experience in a relevant field such as security systems, CCTV, access control, networking, or programming.
Strong electrical background, including knowledge of electrical materials and low-voltage system installation, maintenance, and service.
Low-voltage expertise, including relays, loops, and input/output systems.
Hands-on experience installing and servicing complex electronic security systems.
Ability to efficiently diagnose and repair systems at customer sites.
Experience configuring IP-based products, including IP addresses, DNS, and VPN.
Understanding of relay logic and troubleshooting cables, systems, and connected devices.
Experience with video surveillance systems and camera installations.
Experience working with NVRs (Network Video Recorders) and video analytics.
Familiarity with electric lock hardware installation and servicing.
Strong Microsoft Windows skills and ability to navigate LAN environments within security installations.
Comfort working with cabling systems, including Fiber Optic and Cat5e.
Ability to learn and adapt quickly to manufacturer-specific software.
Ability to read and interpret technical documents, write reports and correspondence, communicate effectively with customers and team members, and perform basic math and measurement tasks.
Valid driver's license and ability to operate a company or personal vehicle for travel to customer and job sites.
Must pass a Motor Vehicle Record check in accordance with company driving standards and applicable laws.
Florida: Meet eligibility requirements to obtain and maintain FASA/BASA certifications as required by state and regulatory standards.
Ability to clearly read, write, and understand English.
Must pass a background check and drug screening.
Ability to lift up to 50 pounds frequently and occasionally heavier items, using team lifting or mechanical assistance when available.
Ability to travel independently between client sites.
Vision sufficient to safely perform job duties, including distinguishing wiring, with or without reasonable accommodation.
Ability to regularly stand, walk, bend, stoop, kneel, crouch, crawl, climb, and balance.
Manual dexterity to handle tools, wiring, and small objects and operate power and hand tools.
Ability to safely climb and work on ladders, scaffolds, and possibly aerial lifts or high-lift equipment up to 30 feet or higher.

Nice To Haves

Associate degree in computer networking or a related field.
Familiarity with eMerge, SonicWall, iBoot, Avigilon, Digital Watchdog, Speco, or similar card access and IP video platforms.
Gate service experience.
Spanish language skills.

Responsibilities

Diagnose and repair physical security systems onsite and restore full system functionality in a timely manner.
Perform preventive maintenance in accordance with service and maintenance contracts.
Troubleshoot system issues remotely using designated software and internet access.
Travel daily to customer sites throughout Florida to support service needs.
Participate in an on-call emergency service rotation at least two weeks per month.
Research and resolve equipment issues independently with minimal oversight.
Support special projects and complete additional duties as assigned.
Provide technical assistance on related support issues as needed.
Address operational matters and tasks as directed by the Service Coordinator or Manager.
Organize and manage time effectively, working independently and collaboratively to prioritize tasks and achieve objectives with minimal supervision.
Manage inventory while working independently in field environments.