Field Service Technichian

Mid-State Supply•Fond du Lac, WI

17d

About The Position

Mid-State Supply is hiring a Field Service Technician to travel to customer locations and inspect, troubleshoot, repair, and maintain cabinetry products. The role involves hands-on work to resolve product issues and provide an excellent customer experience. The technician works independently across the service area, communicating with homeowners, contractors, builders, and internal team members, and documenting service work with company software and mobile technology.

Requirements

High school diploma or GED.
At least 2 years of industry experience.
Knowledge of residential construction, remodeling, or cabinetry.
Strong carpentry skills and ability to perform cabinet repairs and finish touch-ups.
Experience reading cabinet plans, elevations, or design layouts.
Excellent troubleshooting and problem-solving skills.
Strong communication and customer service abilities.
Ability to work independently and manage a schedule effectively.
Comfort using computers, tablets, and Microsoft Office applications.
Ability to lift up to 50 pounds regularly and up to 100 pounds occasionally.

Nice To Haves

Associate degree preferred.
20/20 Design experience is a plus.

Responsibilities

Diagnose and repair cabinetry concerns involving finish, functionality, installation, and cabinet integrity.
Perform on-site adjustments, touch-ups, repairs, and preventative maintenance.
Read and interpret cabinet drawings, blueprints, and design layouts.
Determine the root cause of product issues and recommend effective solutions.
Communicate professionally with homeowners, contractors, builders, and internal team members.
Document service work using company software and mobile technology.
Follow company safety standards and industry best practices.
Travel daily to customer locations throughout the service area.