Field Service Technician, Advanced Level

Keysight Technologies, Inc. • Springfield, MO

4d • Remote

About The Position

Keysight is a leader in electronic design, simulation, prototyping, test, manufacturing, and optimization, serving diverse markets like communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor. With approximately 15,000 employees, Keysight delivers world-class solutions to customers in over 100 countries. The company fosters an award-winning culture that encourages innovation, problem-solving, and a sense of belonging, enabling employees to thrive in their careers.

This role is for an ambitious Field Service Engineer (FSE) within Keysight Technologies' Electronic Manufacturing Test (EMT) Field Service Team. The FSE will work on test systems used in printed circuit board (PCB) production environments, specifically Keysight i3070 In-Circuit test systems, i1000 In-Circuit and FlexiCore test systems, and i7090 Massively Parallel Test System. This is a self-managed position requiring on-site installation, implementation, maintenance, calibration, and repair of Keysight’s EMT equipment for PCB manufacturing customers. Support will also be provided remotely via phone. The role is based in Wisconsin (WI) and involves supporting customers in that region.

Requirements

• Bachelors or Associate Degree in Electronic or Electrical Engineering, Engineering Technology or equivalent experience.
• 5+ years previous experience on EMT Products, especially Keysight i3070 In-Circuit Test Systems
• ICT Application Software knowledge or experience
• Excellent working knowledge of the PC Windows Operating Systems and basic networking
• Ability to travel internationally (US Passport)
• Customer Interfacing Experience
• Electromechanical Aptitude and Skills
• Functional Test Experience, particularly those involving Keysight instrumentation.
• Instrument Calibration and Repair Experience
• Willing to travel up to 50% (day travel and overnight)
• Valid Driver’s License with good driving record, able to travel via car and air
• Self-directed with minimum supervision, able to make decisions that favorably affect customer uptime
• Excellent communication skills, clearly demonstrated organization skills, ability to complete paperwork in a timely manner, manage company assets and spare parts effectively
• Ability to work in high-stress, mission-critical situations – your performance impacts customer results
• Flexible working hours per customer commitments with ability to travel with short notice, work after hours/overtime as the customer situation dictates
• Ability to lift equipment weighing 50 lbs.
• Ability to effectively use Digital Voltmeters, Oscilloscopes, and Frequency Counters for troubleshooting

Nice To Haves

• Parametric Test System (Wafer Test) Experience, particularly Keysight systems, is a plus

Responsibilities

• Manage and implement preventive maintenance (PM) schedules with assigned customers on customer site, and proactively install Service Notes
• Ensure on-time calibrations, performed on customer site
• Assist the Support Sales Team as needed, and proactively look for new support business leads
• Perform repairs of customer EMT equipment in timely, thorough, and professional manner
• Work with cross functional teams to address difficult repair situations, helping to return customer systems to fully functional status in the shortest time possible
• Determine and develop approaches to the varied assignments associated with this position
• Lead field services and support projects requiring coordination with other functions and customers
• Solve a broad range of system problems of varying scope and complexity, involving hardware, software, networking, and operating system
• Provide onsite support work, as well as remote support and troubleshooting via phone

Benefits

• Medical, dental and vision
• Health Savings Account
• Health Care and Dependent Care Flexible Spending Accounts
• Life, Accident, Disability insurance
• Business Travel Accident and Business Travel Health
• 401(k) Plan
• Flexible Time Off, Paid Holidays
• Paid Family Leave
• Discounts, Perks
• Tuition Reimbursement
• Adoption Assistance
• ESPP (Employee Stock Purchase Plan)
• Keysight Results Bonus Program
• Company car will be provided (includes car, and associated expenses: gas, maintenance, etc)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree