Field Service Technician – Liquid Technologies

GEA•Oakdale, MN

20d

About The Position

GEA Group is hiring a Field Service Technician for its Liquid Technologies business. The technician assists with installation, commissioning, and decommissioning of liquid processing and food projects, and provides customers with on-site and remote troubleshooting of mechanical and process issues. The role also supports Service Sales and Customer Service Representatives with service agreements, emergency service, spare parts, upgrades, modernization, and process optimization. The technician helps specify process equipment, design and estimate service projects, and improve product quality and customer processes. The position requires travel up to 75% and a valid driver's license. The technician prepares thorough service tickets and reports, submits timesheets and expense reports within required timelines, recommends parts and upgrades, and communicates with customers before and after service visits. The role also includes estimating labor requirements, providing basic operator training, suggesting improvements to service tools and procedures, and following OSHA and company safety requirements. GEA Group is an equal opportunity employer. This U.S.-based position does not offer visa or work sponsorship; applicants must be authorized to work in the United States without current or future sponsorship.

Requirements

High school diploma or equivalent.
At least 5 years of experience in a similar position, including Rockwell PLC and HMI experience.
Valid driver's license.
Ability to travel up to 75%.
Ability to read and understand instruction manuals, P&IDs, assembly drawings, and PLC and HMI code.
Ability to troubleshoot software, electrical, and mechanical problems.
Skill with hand and power tools for installing and servicing automated machinery.
Proficiency with Microsoft products, including Word, Excel, and Outlook.
Fluent written and verbal English.
Ability to work independently with minimal supervision and as part of a team.
Understanding of heat, process flow, mass balance, instrumentation, and production diagrams.
Understanding of technical process and equipment design within the food industry, including UHT and pasteurization systems, aseptic processes, valves, pumps, deaerators, and heat exchangers.

Nice To Haves

Liquid processing experience.
UHT experience.
Aseptic experience.

Responsibilities

Assist with installation, commissioning, and decommissioning of new liquid processing and food projects.
Troubleshoot mechanical and process issues for customers remotely and on site.
Support Service Sales and Customer Service Representatives with quoting and execution of service agreements, emergency service, spare parts, upgrades, and modernization work.
Specify process equipment, including sizing and materials of construction.
Assist with designing, estimating, and executing service projects.
Support customers with process optimization and product quality improvements.
Write clear and thorough service tickets, start-up reports, inspection reports, and customer visit reports within 10 days after completing work.
Submit timesheets, expense reports within 30 days, and other required paperwork on time.
Recommend parts for future service visits and customer inventory, as well as available upgrades and optimizations.
Meet with customers before work begins to discuss the nature of the service visit and after work to review completion and next steps.
Provide accurate labor-time estimates for service visits and rebuilds.
Provide customers with basic operator training on proper operation and preventive maintenance.
Recommend improvements to service operations tools and procedures.
Follow OSHA requirements, company safety policies, and procedural guidelines, and work safely.
Perform other duties as assigned.