Field Service Technician (Traveling Window Repairer)

Quaker Windows

2d•Onsite

About The Position

The Field Service Technician is responsible for performing on-site service for all types of windows and doors manufactured by Quaker across the United States. This role involves tasks such as removing and repairing windows and doors, as well as disassembling components for necessary repairs. Extensive travel is required for this position.

Requirements

Strong mechanical understanding of windows and doors
Ability to read and interpret architectural drawings, shop drawings, and factory orders
Comfort with working at heights and operating lifts
Proficiency in using hand and power tools
Competence in utilizing navigation tools
Possession of a valid driver's license, with the ability to obtain a Class E driver's license upon hire
Adherence to all safety and security policies and procedures, including the correct use of Personal Protective Equipment (PPE) such as eye and toe protection.
Mandatory steel or composite-toed footwear.
Reporting of any unsafe conditions and ensuring proper use of equipment and materials.
Compliance with job-specific safety protocols, including Ladder Safety, Power and Manual Tool Safety, and Safe Lift and Scaffold Safety.
Compliance with all driving laws and on-site safety regulations.

Nice To Haves

High school diploma or equivalent (General Education Development test) preferred

Responsibilities

Travel to job sites to engage with clients.
Oversee the execution of field product tests and installations, ensuring adherence to company and industry standards.
Conduct root-cause analysis to identify and resolve quality issues.
Collaborate with customers, contractors, and end-users on-site to review findings and implement corrective actions.
Utilize precision measurement tools to perform inspections.
Repair windows and doors as needed.
Diagnose and resolve moderate to complex issues.
Remove and repair window and door components.
Disassemble entire or partial window and door units for repairs.
Maintain daily interaction with customers to address needs and inquiries.
Collect information and present findings to respond to questions from customers, colleagues, and management.
Maintain regular and prompt attendance at the designated work location.
Communicate effectively and professionally with both employees and customers.
Ensure availability on-site to collaborate with relevant staff.
Compile data to generate reports and documentation for complex projects.
Plan, prioritize, and manage repair activities.
Complete tasks and projects within established timelines.