Traveling Field Service Technician
About The Position
This role involves extensive weekly travel across the United States, including some weekends, to install and service equipment at new and relocating CVS locations. The technician will provide exceptional customer service while installing, diagnosing, and resolving issues with various retail technologies within defined service level agreements. The equipment supported includes POS (Point of Sale) registers, self-checkout systems, thermal and laser printers, scanners, PCs, thin clients, phone systems, RF devices, networking hardware, and pharmacy and MinuteClinic technology, along with other related computer peripherals. Technicians will travel by car and/or plane, assist neighboring regions, work standard day shifts, and participate in on-call rotations for evenings, weekends, and holidays. All approved travel expenses, including airfare, hotel, and meals, will be covered by a corporate card, requiring no upfront personal cost.
Requirements
- Willingness and ability to travel extensively with overnight stays weekly, including some weekends
- Valid driver’s license with no major violations
- Ability to pass a background check and drug screening
- Comfortable driving between CVS locations daily
- Availability to work days, nights, weekends, and holidays
- Minimum 2 years of technical experience
- Must reside in North Newark, NJ
- Ability to lift up to 75 lbs and occasionally work on ladders
- High School Diploma or GED
Nice To Haves
- Strong hardware troubleshooting skills
- Excellent customer service abilities
- Technical certifications
- Technical degree or further education
Responsibilities
- Install and service equipment at new and relocating CVS locations
- Deliver exceptional customer service
- Install, diagnose, and resolve issues with retail technology within defined service level agreements
- Travel by car and/or plane between CVS locations
- Assist neighboring regions with workload
- Participate in on-call rotations for evenings, weekends, and holidays
Benefits
- Comprehensive and competitive mix of pay and benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- CVS Health bonus, commission or short-term incentive program
- Corporate card for all approved travel expenses (airfare, hotel, and meals)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
