Field Service Technician (6-months contract)

Nestle Operational Services Worldwide SA • Port Coquitlam, BC

2d • CA$50,000 - CA$70,000 • Onsite

About The Position

Nestlé Professional is seeking a Field Service Technician for a 6-month contract in Vancouver, BC. The role involves performing on-site installation, service, preventative maintenance, site surveys, and repairs on various beverage dispensing equipment at customer locations. This is an existing vacancy within the company.

Requirements

• Secondary education diploma or equivalent combination of education and experience.
• Minimum 2 years of previous field service experience.
• Working knowledge in electrical, mechanical reading schematics, measuring load, and customer service.
• Must be able to regularly lift and install equipment of up to 55lbs, with the use of proper lifting equipment.
• Ability to effectively communicate and deliver customer service excellence.
• Ability to showcase willingness and commitment to first-time fix rates.
• Excellent organizational and planning skills.
• Demonstrated ability to learn.
• Valid driver’s license and clean driver’s abstract.

Nice To Haves

• Technical or trade school training in electrical or mechanical systems.
• Experience servicing beverage, coffee, appliance, or foodservice equipment.
• Appliance repair or related technical credentials.
• Electrical training and strong troubleshooting skills are highly desirable.

Responsibilities

• Receive dispatched service calls via dispatcher call center.
• Provide ETAs for service calls received.
• Perform preventative maintenance as required.
• Diagnose and repair reported service issues and other encountered problems, performing quality checks for ratio/brix, temperature, and taste.
• Provide training to customers on the daily maintenance of dispensing equipment.
• Follow up with accounts until service calls are completed.
• Report all service activities accurately on invoices/service orders upon completion of each call.
• Complete and submit all other pertinent information required by supervisor/manager in a timely manner.
• Maintain accurate parts and equipment inventories.
• Keep vehicle clean, organized, and maintained as scheduled/required.
• Travel throughout the region to assist other technicians as needed.
• Interact with leadership, sales team, call center, help desk, and other technicians.
• Comply with Safety, Health and Environmental (SH&E) policies and procedures, including proper lifting techniques, PPE, Lock Out and Tag Out.

Benefits

• Excellent training and development programs as well as opportunities to grow within the company
• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
• Additional discounts on a variety of products and services offered by our preferred vendors and partnerships
• Vehicle eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED