Field Service Technician

Accel Entertainment • Burr Ridge, IL

2d • $20 - $26 • Remote

About The Position

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari-mutuel betting.

Requirements

• Great Customer Service
• High school diploma or equivalent
• Terminal Handler's License - costs covered by company
• Ability to communicate effectively & follow written or verbal instruction
• Strong organizational, problem-solving, analytical skills
• Valid driver’s license
• Minimum of 21 years of age
• Frequently required to lift/push weights up to 50 pounds

Nice To Haves

• Relevant experience preferred but not required – ATM, amusement, gaming or other electronic / mechanical aptitude (examples – HVAC, low voltage, cable, phone, internet, automotive)
• Computer literacy helpful but not required

Responsibilities

• Maintain and repair gaming devices, ATMs, amusement equipment, and redemption devices for Accel Entertainment.
• Load and unload supplies.
• Assist in other areas as needed.
• Respond to and troubleshoot service calls for equipment repairs in a timely manner.
• Interact with clerks, restaurant staff, management, and customers to solve issues as they arise.
• Provide exemplary customer service.
• Manage inventory to ensure parts are available when repairs are needed.
• Complete all necessary documentation for device entry and logs.
• Perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs.

Benefits

• Company-supplied vehicle + fuel card
• Competitive benefits - health insurance inc. vision and dental; 401(k) w/ match; PTO + paid holidays; and additional total rewards
• medical, dental, and vision
• life, AD&D, critical illness, and hospital insurance
• short and long-term disability
• identity/legal protection
• access to FSA and HSA accounts
• eligible to contribute to traditional and/or Roth 401(k) plans
• Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED