Field Service Technician - Oil & Gas

OILGEAR TOWLER SA•Traverse City, MI

About The Position

The Field Service Technician – Oil & Gas delivers demand and scheduled field service, warranty service, and system start-up support to existing and new Oilgear customers worldwide. Work includes analyzing hydraulic and electrical component and system malfunctions, helping customers make repairs, or performing repairs directly to restore equipment operation. Service activities primarily focus on Olmstead legacy and current-design hydraulic equipment. The technician works regularly with Oilgear’s hydraulic and electrical engineering groups, providing customer support and field feedback that can inform quality and design improvements. The role also promotes Oilgear upgrades to existing and competitive installations within the customer base. When not on field service calls, the technician performs assembly and test activities in the shop and assists with repairs or maintenance as needed. The position requires 75% travel, including domestic and international travel to customer sites and offshore oil rigs. Offshore assignments may last up to six weeks. Work may involve flying directly to a rig and starting immediately, climbing ladders, working in confined spaces or elevated and challenging positions, including rig derricks up to 200 feet, and physically demanding conditions. The role requires a high school diploma, GED, or equivalent combination of education and experience, and at least two years of mechanical and electrical experience. Candidates need experience with hydraulically operated machinery, troubleshooting, and system analysis; a valid driver’s license and good driving record; a valid passport or ability to obtain one; and the ability to pass offshore safety classes. A satisfactory background check, motor vehicle check, and drug screening are also required.

Requirements

High school diploma, GED, or equivalent combination of education and experience.
At least 2 years of mechanical and electrical experience.
Experience with hydraulically operated machinery, troubleshooting, and system analysis.
Solid understanding of hydraulic systems, including hydraulic pumps, valves, and schematics.
Ability to read and interpret basic electrical drawings and hydraulic schematics.
Proficiency in Microsoft Office.
Valid driver’s license with a good driving record.
Valid passport or ability to obtain one.
Ability to pass offshore safety classes.
Strong communication skills to resolve complex issues and support customer satisfaction.
Ability to listen actively and provide feedback to internal teams.
Satisfactory background check, motor vehicle check, and drug screening.
Ability to travel 75%, including domestic and international travel.
Ability to work in confined spaces and elevated areas and perform physically demanding offshore work.

Nice To Haves

Fluid power technology or related background.
Offshore experience.
PASO system experience.

Responsibilities

Travel to customer sites to service hydraulic and electrical equipment, including domestic and international assignments.
Diagnose and troubleshoot customer hydraulic and electrical systems, collaborating with internal departments to resolve issues.
Operate diagnostic equipment for hydraulic and electronic systems and prepare service reports and related documentation.
Help customers understand and operate Oilgear products, ensure proper use, and address technical concerns.
Participate in or conduct customer training sessions.
Stay current on technologies, industry trends, and best practices in hydraulic systems.
Gather customer feedback, recommend improvements, identify upgrade opportunities, and share field insights with engineers.
Perform assembly and test activities in the shop when not on service calls, and assist with shop repairs or maintenance as needed.
Work in confined spaces and elevated areas, including rig derricks up to 200 feet, when required.
Travel to offshore oil rigs and other customer sites; assignments may last up to six weeks and may require climbing ladders and working in physically demanding conditions.
Promote Oilgear upgrades to existing installations and competitive installations within the customer base.