Service Tech
Pella•Bluffton, SC
•Onsite
About The Position
A successful Field Service Technician is mechanically inclined, eager to learn, and committed to continuous improvement. They approach each service call with a positive attitude, strong problem-solving skills, and the ability to turn challenges into opportunities to exceed customer expectations. In addition to technical expertise, the Service Technician must be able to work independently, manage their daily schedule effectively, maintain accurate service documentation, and collaborate with internal teams to ensure timely resolution of customer issues.
Requirements
- Ability to use hand tools
- Must be able to work from ladders and scaffolding
- Must meet company driver qualification and insurability requirements and maintain acceptable motor vehicle record.
- Must be dependable, neat in appearance, a good listener, and personable with good communication skills for direct customer contact.
- Must be capable of lifting/moving heavy loads (100+ lbs.) throughout the day and without additional assistance.
Nice To Haves
- Prior Windows and Doors experience preferred
- Construction experience is a plus.
- Computer experience preferred
Responsibilities
- Responsible for repairs and adjustments which may include such tasks as replacing glass or installing items such as window shades, blinds, muntin’s and roll screens.
- Responsible for the preparation of field reports on product problems, collection of COD receipts and maintenance of service order and billing paperwork.
- Awareness of service-related issues and the administration is a critical backbone to the support function of this position.
- Responsible for preparation and cleanup of work area with careful attention to courtesy toward the homeowner's belongings and surroundings.
- Ensuring quality customer service.
- Responsible for driving a company vehicle.
- Additional duties as specified by management.
Benefits
- Competitive Compensation
- Insurance (medical, dental, vision)-First of the month after 30 days of employment
- 401(k)/ 401(k) matching- 100% of first 1% contributed and 50% of the next 5% after 1 year of employment
- Profit sharing
- 10 Paid Holidays
- Vacation/ PTO
- Life Insurance
- Comprehensive benefit packages
- Growth opportunities
- Work-Life Balance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
