Field Service Technician – Large Format Printing Equipment

RPG Squarefoot Solutions•Jessup, MD

64d•$55,000 - $65,000•Onsite

About The Position

Reprographic Products Group (RPG) is seeking a hands-on, mechanically inclined Field Service Technician to service and repair large-format printers, plotters, scanners, and related equipment. This role involves troubleshooting, learning new equipment, and solving problems for a variety of customers including commercial, AEC, and federal clients. The position requires the ability to learn unfamiliar equipment and technology quickly, think outside the box, work independently, and maintain strong communication with customers and the service team. Candidates should be comfortable using various technical resources to research and solve problems. Experience with electromechanical repair, electronics, printers/copiers, industrial equipment, automotive diagnostics, robotics, medical equipment, or other technical service fields is welcomed. The role is field-based, supporting customers throughout the DC, Maryland, Virginia, Delaware, and Pennsylvania region.

Requirements

Strong mechanical aptitude and troubleshooting skills
Ability to learn unfamiliar equipment and technology quickly
Comfortable working independently in a field service environment
Strong computer and technology skills
Good communication and customer service skills
Valid driver's license and acceptable driving record
Ability to lift up to 50 lbs. and perform the physical requirements of the position
Willingness to travel throughout the assigned service territory

Nice To Haves

Large-format printing experience
Technical certifications such as CompTIA A+ or Network+

Responsibilities

Perform scheduled maintenance and emergency service on wide-format printing and imaging equipment
Diagnose mechanical, electrical, hardware, software, networking, and print-quality issues
Install parts, software, firmware updates, and equipment as needed
Work independently at customer locations while staying connected with the service team
Provide professional customer service to commercial, AEC, and federal customers
Complete accurate service documentation and follow through on service issues
Travel throughout the DC, Maryland, Virginia, Delaware, and Pennsylvania service region as needed