UT Field Service Technician
About The Position
Plasser American is seeking a skilled and motivated Field Service Technician to support installation, commissioning, maintenance, calibration, troubleshooting, and repair of advanced ultrasonic testing and track geometry measurement systems used in rail and infrastructure inspection. The role involves frequent domestic and international travel to customer sites and independent work in demanding field environments. The technician will provide customer support and operator training, and assist with equipment assembly and testing at the New Milford, Connecticut facility. Travel is approximately 75% of the time.
Requirements
- Associate’s or Bachelor’s degree in Engineering Technology, Electronics, Mechanical Engineering, or a related field, or equivalent experience.
- At least 3 years of experience in field service, preferably with non-destructive testing (NDT) or rail inspection systems.
- Strong understanding of ultrasonic testing principles and/or track geometry systems.
- Ability to read electrical schematics, mechanical drawings, and technical manuals.
- Hands-on troubleshooting skills with electronic and mechanical systems.
- Proficiency with computers, software diagnostics, and data acquisition systems.
- Valid driver’s license and passport, or ability to obtain them.
- Ability to work independently with minimal supervision.
- Strong problem-solving and analytical skills, excellent communication and customer service skills, adaptability to changing environments and schedules, and attention to detail and quality.
- Comfort working nights, weekends, and irregular hours as required.
- Willingness to travel up to 75% of the time, including extended domestic and international assignments.
Nice To Haves
- Experience with rail inspection equipment or similar mobile testing platforms.
- Knowledge of ultrasonic transducers, phased array systems, or signal processing.
- Familiarity with PLCs, sensors, and industrial control systems.
- Previous international field service experience.
Responsibilities
- Install, commission, and troubleshoot ultrasonic testing and track geometry measurement systems at customer locations worldwide.
- Perform preventive maintenance, system calibration, and hardware and software upgrades.
- Diagnose and repair electrical, mechanical, and software issues in the field and at the New Milford facility.
- Support field testing operations, including data acquisition and system validation.
- Train customers and operators on proper system use and basic maintenance.
- Document service activities, findings, and recommendations in detailed reports.
- Coordinate with engineering and technical support teams to resolve complex issues.
- Ensure compliance with safety standards and company procedures.
- Assist with equipment assembly and testing at the New Milford facility.
Benefits
- Accrue 80 hours of paid time off during the first year of employment.
- 10 paid holidays per year.
- 401(k) match of $0.50 for every $1.00 contributed, up to 6% of salary.
- May receive a merit bonus after completion of the fiscal-year-end audit.
- Tuition reimbursement.
- Free short- and long-term disability after 90 days of employment.
- Free life insurance equal to two times annual salary.
- Company events.
- Free employee medical and dental coverage, valued at $7,500.
- Per diem and travel allowances.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
