Field Service Technician

EMT International•Hobart, WI

28d•Hybrid

About The Position

EMT International, a leading provider of digital finishing solutions, is seeking a Field Service Technician with a combination of customer service, technical expertise, and problem-solving skills. In this position, you will be responsible for delivering exceptional service and support to customers by installing, troubleshooting, repairing, and maintaining machinery and equipment both on-site and in the field at customer facilities.

Requirements

Willingness to travel extensively (up to 80% of the time) domestically often on short notice; international travel available.
Proven experience in equipment installation, maintenance, or a related technical field.
Strong mechanical, electrical, and troubleshooting skills.
Proficiency in reading and interpreting technical drawings, schematics, and manuals.
Excellent communication and customer service skills.
Applicants must be authorized to work in the United States without sponsorship.

Responsibilities

Install, troubleshoot, and repair machines and equipment at customer facilities.
Conduct equipment inspections, calibrations, and preventative maintenance to ensure optimal performance.
Provide technical training to customers on proper equipment usage and maintenance.
Assist customers via phone, email, and remote computer access to diagnose and resolve technical issues.
Document and communicate solutions to recurring problems to improve overall product reliability.
Support the assembly and testing of machines before shipment to customers as needed.
Collaborate with the engineering and production teams to address design or manufacturing issues.
Maintain detailed records of repairs, parts used, and service history.
Complete service reports and ensure proper documentation for billing and warranties.
Marking up redlines and providing documentation after completion of project