Field Service Technician
About The Position
The Service Technician will perform system imaging, installation, and configuration of OEM operating systems, along with computer hardware troubleshooting, data erasure, and repair. This role involves inventory lifecycle processing, maintaining order processing software knowledge, and establishing effective working relationships for timely task completion. The technician will also resolve hardware issues for desktops, laptops, and tablets, order and return defective parts, apply images to new equipment, and communicate resolutions to end users and other technicians. This position is required to reside in the Amarillo, TX or Lubbock, TX area to support business needs as determined by SHI management.
Requirements
- Proficiency in using Microsoft Dynamics AX for enterprise resource planning, including tasks such as order tracking, inventory management, and financial reporting. - Basic
- The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently. - Basic
- Proficient in utilizing Microsoft SharePoint for document management, collaboration, and workflow automation to enhance team productivity and information sharing. - Basic
- Ability to read and interpret technical instructions/manuals, troubleshooting guides, and manufacturer specifications - Basic
- Understanding of operating systems, boot processes and troubleshooting (Dell, Apple, HP, Lenovo, Cisco, etc...) - Basic
- Completed Associate’s Degree in computer science, IT, or a related field; certificate of completion from an accredited trade school in a related field; or relevant work experience required
- Experience with installing, configuring, and troubleshooting IT Hardware
- Experience in a similar role at a VAR or IT Services organization preferred
- Experience with shipping software such as UPS, FedEx, DHL, etc.
- Ability to move or lift up to 50 lbs
Nice To Haves
- Warranty Repair
- Certifications with an OEM (Apple, Dell, HP, Lenovo) preferred
- Willingness to obtain one of the following certifications within first 6 months of SHI employment: Preferred: Microsoft MCSE/MCSP CompTIA A+ Vendor Certs: HP Dell Lenovo Apple
Responsibilities
- Perform system imaging, including the installation and configuration of OEM operating systems, ensuring that all software and drivers are correctly installed and optimized for performance
- Computer hardware troubleshooting, data erasure, and repair (including but not limited to memory, hard drives, and NICs)
- Perform inventory lifecycle processing including receiving, quarantine of assets as required, staging for data erasure, system processing for completed devices, picking, and shipping
- Maintain knowledge of order processing software (i.e. PackShip, AX, etc.)
- Establish and maintain effective working relationships to complete accurate and timely delivery of each assigned task
- Troubleshoot, diagnose, develop and execute documented depot services as required
- Resolve hardware issues for desktops, laptops, and tablets within required service level
- Order and return defective PC parts to OEM as needed to meet required SLA’s
- Applying image to new equipment and/or install software and other applications as needed
- Communicate resolutions to end users and other technicians
Benefits
- medical
- vision
- dental
- 401K
- flexible spending
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
