Field Service Technician

Leidos•Chantilly, VA

2d•Onsite

About The Position

Field Service Technician Are you looking for an opportunity to make an impact? At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. If this sounds like the type of environment where you can thrive, keep reading! THE MISSION – Leidos Intelligence Sector is seeking a fully cleared Field Service Technician to support an Intelligence Community (IC) program in Chantilly, Virginia. THE CHALLENGE – In this role you will provide Incident Response support for desktops, systems, Office, and client-proprietary products. This may include; Using ITIL-based processes to streamline the receipt, triage, categorization, action, and resolution for incoming incidents, requests, and demands, Analyzing, troubleshooting, designing, and implementing fixes, Providing basic user training in support of off-the-shelf applications and office products as well as some custom tools, depending on the office being supported, Performing remote desktop triage and system repair using remote tools, Answering questions regarding system procedures, online transactions, systems status, and downtime procedures, Collaborating with network services, software systems engineering and/or application development to restore service and/or identify problems, Utilizing specialized non-commercial systems administrator experience (access management/file transfer), Providing basic user training in support of off-the-shelf applications and office products as well as some custom tools, depending on the office being supported, Traveling locally between customer buildings or temporary assignment to an alternate location in support of special projects, Maintaining and updating records and tracking databases, Using best practices and knowledge of internal or external business issues to improve products or services.

Requirements

An active TS/SCI with Polygraph security clearance
Bachelor’s degree and 2+ years of experience (additional experience may be substituted in lieu of a degree)
Experience resolving technical problems and answering queries by telephone, in-person, or via self-service which involve computer hardware, software, network, system/application access, and telecommunications systems
Ability to work the client-assigned 7 am – 4 pm shift at a client site in Chantilly, VA
Strong communication skills and the ability to communicate effectively with a wide variety of stakeholders
Ability to embrace diverse technical disciplines with excellent customer service skills.

Responsibilities

Provide Incident Response support for desktops, systems, Office, and client-proprietary products.
Use ITIL-based processes to streamline the receipt, triage, categorization, action, and resolution for incoming incidents, requests, and demands.
Analyze, troubleshoot, design, and implement fixes.
Provide basic user training in support of off-the-shelf applications and office products as well as some custom tools.
Perform remote desktop triage and system repair using remote tools.
Answer questions regarding system procedures, online transactions, systems status, and downtime procedures.
Collaborate with network services, software systems engineering and/or application development to restore service and/or identify problems.
Utilize specialized non-commercial systems administrator experience (access management/file transfer).
Travel locally between customer buildings or temporary assignment to an alternate location in support of special projects.
Maintain and update records and tracking databases.
Use best practices and knowledge of internal or external business issues to improve products or services.