Field Service Technician, Mid-Atlantic (For Future Consideration)

Rivian•Shepherdsville, KY

25d

About The Position

Rivian is hiring an emerging-to-mid-level Field Service Technician for its junior talent pipeline. The technician will grow their technical skills while delivering a strong customer experience, working under the mentorship of senior technicians and leadership to support electric vehicle repairs, inspections, and field service operations. The role is primarily based at a local service center, but may involve remote work, mobile-service travel, or support for plant operations as business needs evolve. The position involves diagnosing and repairing vehicles, following technical procedures and safety requirements, conducting post-repair road tests, supporting parts and service operations, documenting repair work, and interacting professionally with customers and suppliers. The technician is expected to participate in training and continuous improvement and to develop the ability to maintain high-quality work with increasing independence.

Requirements

Minimum age of 21.
Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, with possible weekend, holiday, early morning, evening, or overnight shifts based on business needs.
Flexibility to travel to regional locations or production facilities as needed.
Proficiency with laptops and computers in Windows or Mac environments and work order management systems.
Strong organizational and time-management skills, attention to detail, and eagerness to learn.
Ability to sit, stand, walk, bend, kneel, reach, and lift up to 50 pounds.
Foundational understanding of basic electricity, including high- versus low-voltage awareness; basic use of circuit measurement tools such as a DVOM; and introductory exposure to electrical schematics.
Familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
Basic understanding of diagnostic workflows and troubleshooting steps under guidance.

Nice To Haves

High school diploma, GED, or recognized equivalency credential (preferred).
Ability to drive a non-commercial truck and trailer (preferred).
Graduation from an accredited automotive repair school or program (highly preferred).
0–3 years of hands-on experience in an automotive shop or technical environment; recent graduates are welcome.
Basic exposure to electric vehicle or hybrid frameworks, or experience in a fast-paced startup environment.

Responsibilities

Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections at service centers, on mobile routes, or at remote locations.
Learn to identify and explain Rivian’s product line, EV framework, tools, and accessories; build peer relationships and work under senior-technician mentorship.
Use available technical resources and follow repair procedures while maintaining quality and safety.
Conduct post-repair road tests to verify repair quality and operational safety.
Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work order and expense reporting.
Maintain detailed technical notes and documentation for completed and in-process repairs.
Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities and outreach events.
Identify process improvements, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
Participate in required training, keep technical skills current, and maintain high-quality work with minimal supervision as experience increases.