Field Service Technician - West Henrietta, NY (For Future Consideration)

Rivian • Town of Henrietta, NY

4d

About The Position

Rivian is hiring an emerging-to-mid-level technician to support electric vehicle repairs, inspections, and field service operations while developing technical skills under the mentorship of senior technicians and leadership. The role is based primarily at a local service center, but may also involve mobile service travel, remote work, or support for plant operations as business needs evolve. The successful candidate will work in a dynamic environment, deliver a strong customer experience, follow repair and safety procedures, and continue building technical capabilities through training and hands-on work.

Requirements

• At least 21 years of age.
• Valid driver’s license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
• Availability for a standard 40-hour workweek, potentially including weekends, holidays, early mornings, evenings, or overnights based on business needs.
• Flexibility to travel to regional locations or production facilities as needed.
• Proficiency using laptops or computers in Windows or Mac environments and work order management systems.
• Strong organizational and time-management skills, eagerness to learn, and high attention to detail.
• Ability to sit, stand, walk, bend, kneel, reach, and lift up to 50 pounds.
• Foundational understanding of basic electricity, including high- versus low-voltage awareness; basic circuit measurement tools such as a DVOM; and introductory electrical schematic reading.
• Familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
• Basic understanding of diagnostic workflows and troubleshooting under guidance.

Nice To Haves

• High school diploma, GED, or recognized equivalency credential.
• Ability to drive a non-commercial truck and trailer.
• Graduation from an accredited automotive repair school or program.
• 0–3 years of hands-on experience in an automotive shop or technical environment; recent graduates are welcome.
• Basic exposure to electric vehicle or hybrid frameworks.
• Experience working in a fast-paced startup environment.

Responsibilities

• Perform or assist with vehicle diagnosis, repairs, installations, and inspections at service centers, on mobile routes, or at remote locations.
• Learn to identify and explain Rivian products, EV frameworks, tools, and accessories while working under senior technician mentorship.
• Use available technical resources and follow repair procedures while maintaining quality and safety.
• Conduct post-repair road tests to verify repair quality and vehicle safety.
• Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work order and expense reporting.
• Maintain detailed technical notes and documentation for completed and in-process repairs.
• Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities and outreach events.
• Identify opportunities to improve processes, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
• Participate in required training, maintain current technical skills, and deliver high-quality work with increasing independence.

Benefits

• Annual performance bonus may be available.
• Paid vacation.
• Paid sick leave.
• Life, medical, dental, vision, short-term disability, and long-term disability insurance for eligible employees.
• 401(k) Plan participation may be available subject to eligibility requirements.
• Employee Stock Purchase Program participation may be available subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED