Field Service Technician

VETERINARY SERVICE INC • Clinton, NC

8d • $22 - $22 • Onsite

About The Position

This position supports VSI’s sales team and delivers customer service through sales support, equipment installation and service, order fulfillment, and field assistance. The technician works closely with Outside Sales Representatives and management to provide timely, accurate, and dependable service. The role suits a proactive, detail-oriented team player who enjoys building relationships, solving problems, and working in a fast-paced, customer-focused environment.

The position combines warehouse, customer-facing, and field-based activities. Work may take place in warehouses, branch locations, customer sites, and outdoor areas. Periodic travel and overtime may be required as business needs require. The role includes regular use of computers, phones, smart devices, and communication equipment, as well as frequent physical tasks such as bending, stooping, kneeling, reaching, lifting, and handling materials weighing up to 50 pounds.

Requirements

• High school diploma or GED equivalent.
• A combination of education, training, and relevant work experience sufficient to perform the position’s responsibilities.
• Strong interpersonal and relationship-building skills, with the ability to work independently and as part of a team.
• Proficiency with computers, Microsoft Office applications, and smart devices, and ability to learn company-specific systems.
• Practical mathematical skills, including basic arithmetic, fractions, and decimals.
• Effective verbal and written communication skills.
• Ability to read, understand, and follow work instructions, safety procedures, and business documents.
• Strong attention to detail, organizational skills, and commitment to accuracy.
• Ability to identify problems, exercise sound judgment, and develop practical solutions.
• Commitment to responsive, courteous, and professional customer service.
• Ability to maintain professionalism, integrity, and confidentiality in workplace interactions.
• Adaptability and willingness to learn new processes, responsibilities, and technologies.
• Ability to manage competing priorities and remain organized and effective in a fast-paced environment.
• Valid driver’s license and a driving record that meets company requirements when operating a company or personal vehicle for business purposes.
• Ability to perform frequent bending, stooping, kneeling, reaching, and lifting, and regularly handle materials weighing up to 50 pounds.
• Ability to perform tasks requiring manual dexterity and visual attention, including reading labels, inspecting merchandise, and operating equipment.

Nice To Haves

• Experience in customer service, sales support, warehouse operations, or equipment servicing.

Responsibilities

• Partner with Outside Sales Representatives to support daily sales activities, customer needs, and operational priorities.
• Install, maintain, and service equipment at customer locations and other designated sites.
• Provide professional customer service and assist with resolving customer inquiries or concerns.
• Build and maintain positive working relationships with customers, coworkers, management, and vendors.
• Represent VSI professionally during customer and business interactions.
• Prepare and process customer orders, accurately entering information into company systems.
• Pull, pack, wrap, label, and prepare merchandise for delivery; ensure orders are complete and accurate.
• Inspect products for quality and condition to prevent damaged or incorrect merchandise from reaching customers.
• Organize and prioritize daily assignments independently and collaboratively to meet operational and customer needs.
• Assist with general warehouse activities and other operational responsibilities as needed.
• Follow established Standard Operating Procedures, company policies, and workplace safety requirements.
• Maintain clean, organized, and safe work areas throughout each shift.
• Demonstrate reliability, accountability, and flexibility in meeting business and customer needs.
• Communicate effectively with team members and management to support efficient daily operations.
• Participate in required meetings, training, and team discussions.
• Travel periodically and work overtime as business needs require.
• Support special projects and perform additional job-related responsibilities as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED