Field Service Technician

Regal Rexnord • Las Vegas, NV

12d • Onsite

About The Position

Thomson Power Systems, a Regal Rexnord company, is seeking a hands-on Field Service Technician to perform field service activities on installed critical power systems. The technician will represent Thomson and serve as a customer liaison, providing value-added service to customers in the data center, healthcare, wastewater, and industrial markets. The role is fully onsite at the designated Regal Rexnord office and includes field work at customer locations, with 50% travel required, including work in Las Vegas and the surrounding area.

Reporting to the Service Manager, the technician performs start-up, testing, commissioning, preventive maintenance, upgrades, and modernization of low- and medium-voltage switchgear and automatic transfer switches. The role also includes technical work related to the installation, troubleshooting, service, and repair of paralleling switchgear, transfer switches, control systems, and mechanical equipment. The technician collaborates with the local field service office and the TPS business headquartered in Langley, British Columbia, and supports customers, partners, and employees through technical assistance and training.

Requirements

• At least 5 years of hands-on experience in preventive and predictive maintenance of power distribution and control equipment, or equivalent education and experience.
• Experience installing, maintaining, testing, and repairing circuit breakers, transformers, switchgear, and similar electrical, control, and automation equipment.
• Knowledge of applicable health, safety, and electrical regulatory codes and standards, including CSA, NFPA, and UL.
• Self-directed learning, initiative, and motivation to develop in electrical power and distribution field services.
• General PC skills, including email, internet, data entry, Microsoft Word, Excel, and OneNote, and ability to use a smartphone for daily work tasks.
• Basic ability to interpret detailed electrical schematics and mechanical drawings.
• Strong attention to detail and ability to implement requirements.
• Excellent customer service skills.
• Ability to lead independently and as part of a team.
• Excellent written and verbal communication skills.
• Ability to work independently and in remote locations.
• Ability to travel 50%.

Nice To Haves

• OSHA 30-hour, MSHA, or NFPA 70-E training.
• NETA/NICET certification at ETT Level II or higher in electrical equipment testing.
• Experience and proficiency starting up and commissioning low- and medium-voltage generator paralleling switchgear.
• Advanced understanding of industrial electrical equipment, including switchgear, transfer switches, circuit breakers, and generators.
• Advanced understanding of industrial control equipment, including metering, protective relaying, relay ladder logic, PLCs, and HMIs.

Responsibilities

• Develop and manage predictive and preventive maintenance programs for installed-base customers in Las Vegas and the surrounding area.
• Perform field service activities including site investigation, equipment installation, testing, commissioning, and maintenance of power distribution, control, and automation systems.
• Complete assigned project field activities on time and meet customer functional requirements.
• Collaborate with the local field service office and Thomson Power Systems business.
• Build and maintain customer and vendor relationships while providing high-quality technical service.
• Provide detailed and timely follow-up to customer requests.
• Track and submit project reports, field reports, and expenses in a timely manner.
• Support the Technical Call Desk for customers.
• Follow written standard testing and maintenance procedures for breaker, switchgear, relay, control, and automation equipment.
• Recommend equipment design modifications and provide installation instructions.
• Support technical training programs for customers, partners, and employees on new and existing products.
• Conduct quality assurance reviews of engineering drawings.
• Uphold corporate policies and values, including health and safety, integrity, responsibility, diversity and inclusion, customer success, innovation, continuous improvement, performance, and passion to win.

Benefits

• Medical, dental, vision, and prescription drug coverage
• Health Savings Account, Health Care Flexible Spending Account, and Dependent Care Flexible Spending Account
• Paid time off and holidays
• 401(k) retirement plan with matching employer contributions
• Life and Accidental Death & Dismemberment insurance
• Paid leaves
• Tuition assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed