Field Service Technician

Kenworth Louisiana•Port Allen, LA

13d

About The Position

A Field Service Technician maintains and repairs machinery, equipment, and heavy-duty vehicles and equipment at customer sites. The role involves diagnosing issues, performing repairs and routine maintenance, and helping minimize customer downtime. Technicians work independently in varied environments and must apply strong technical and problem-solving skills, prioritize safety and efficiency, communicate with clients, and provide detailed reports of work performed. The position requires travel to customer and branch locations and operation of a field service truck equipped with front and rear camera systems and GPS tracking. Work may involve exposure to weather, moving machinery and equipment, grease, electrical currents, dust, dirt, and other environmental factors. The role may require work before and after normal hours, on-call availability, and significant overtime in some cases.

Requirements

Degree or certification from an accredited post-secondary school, plus 2+ years of related experience and/or training.
Obtain a valid driver's license and meet the company's insurance requirements.
Ability to work an on-call schedule.
Own most basic tools and some specialty tools.

Nice To Haves

OEM certifications preferred.

Responsibilities

Perform work described on repair orders efficiently and accurately, following dealership and factory standards.
Diagnose the causes of malfunctions and perform repairs according to OEM guidelines.
Coordinate with the parts department to obtain necessary parts.
Save and tag parts for warranty purposes or at the customer's request.
Inspect assigned vehicles to determine whether additional safety or service work is needed or recommended.
Immediately inform the service advisor if additional work is needed, outlined work is unnecessary, or repairs cannot be completed within the promised time.
Document all work performed and recommended on the repair order.
Supervise the work of assigned apprentice technicians.
Report machinery defects or malfunctions to the supervisor.
Maintain and be accountable for dealership-owned tools and manuals.
Operate tools and equipment safely.
Attend and complete assigned company training.
Maintain efficiency of 90% or higher.
Perform other duties as assigned.