Field Service Technician - Tri

Tri•Spartanburg, SC

About The Position

Tri-Lift Industries is hiring a Field Service Technician to service material-handling equipment and provide customer support. The technician promotes goodwill and accountability with customers, acts professionally, and delivers a high level of customer service. The role involves diagnosing equipment problems and breakdowns, recommending appropriate repairs, completing repairs or modifications, and performing scheduled maintenance. The technician documents service calls and repairs, maintains company equipment and the service vehicle, manages service and parts inventory, and keeps personal tools and work areas clean, orderly, and safe. Additional duties may be assigned by management. The typical work schedule is 8:00 AM to 4:30 PM. The stated hourly range is $26–$35. Road technicians receive a company vehicle and gas card. Candidates must have a valid, current driver’s license and pass a pre-employment drug test; driving records are reviewed by the insurer for company-vehicle eligibility.

Requirements

High school diploma or equivalent.
Three or more years of mechanical, electrical, and hydraulic experience in the forklift or equipment repair industry.
Effective communication with customers, coworkers, and management.
Ability to understand service and training manuals and schematics.
Ability to safely operate power tools, lifts, hoists, hydraulic jacks, and overhead cranes.
Positive attitude and good organizational and communication skills.
Own the tools required for the work.
Valid and current driver’s license.
Pass a pre-employment drug test.
Driving record must meet the insurer’s eligibility requirements for use of a company vehicle.

Nice To Haves

Knowledge of electrical and industrial battery charger repair.

Responsibilities

Promote goodwill and accountability between the company and customers.
Provide professional, high-quality customer service.
Analyze and diagnose equipment problems and breakdowns.
Recommend appropriate service and repair actions to address equipment performance issues.
Perform equipment repairs or modifications.
Complete scheduled equipment maintenance efficiently.
Accurately and neatly document service calls and repairs and provide necessary paperwork.
Maintain the serviceability and accountability of company equipment.
Keep the company service van clean, orderly, and free of hazards.
Secure and maintain service and parts inventory in the company vehicle.
Maintain personal tools in good condition for equipment service duties.
Keep the work area clean and hazard-free.
Cooperatively perform additional duties assigned by management.