Field Service Technician - Tri

Tri•Greenville, SC

About The Position

Tri-Lift Industries, Inc., a third-generation family business and material-handling equipment provider serving North Carolina, South Carolina, and Virginia, is hiring a Field Service Technician. The technician promotes goodwill and accountability with customers, works professionally, and provides superior customer service. This role diagnoses equipment problems and breakdowns, recommends appropriate service and repairs, performs repairs or modifications, and completes scheduled maintenance. The technician documents service calls and repairs, maintains company equipment and the service vehicle, manages service and parts inventory in the vehicle, keeps personal tools in good condition, and maintains a clean, hazard-free work area. Additional duties may be assigned by management. The typical work schedule is 8:00 AM to 4:30 PM. The position offers an hourly range of $26–$35. Road technicians receive a company vehicle and gas card. Candidates must pass a pre-employment drug test and have a current, valid driver’s license; driving records are reviewed by the insurance company for eligibility to use a company vehicle.

Requirements

High school diploma or equivalent.
Three or more years of mechanical, electrical, and hydraulic experience in the forklift or equipment repair industry.
Effectively communicate with customers, coworkers, and management.
Understand necessary service and training manuals and schematics.
Safely operate power tools, lifts, hoists, hydraulic jacks, and overhead cranes.
Have personal tools required to perform equipment service duties.
Pass a pre-employment drug test.
Have a valid and current driver's license; driving record is subject to insurance company review for company-vehicle eligibility.

Nice To Haves

Knowledge of electrical and industrial battery charger repair.

Responsibilities

Promote goodwill and accountability between the company and its customers.
Act professionally and provide a superior level of customer service.
Analyze and diagnose equipment problems and breakdowns.
Recommend appropriate service and repair actions to resolve equipment performance issues.
Repair or modify equipment as needed.
Perform scheduled equipment maintenance efficiently.
Document service calls and repairs accurately and neatly, including required paperwork.
Maintain the serviceability and accountability of company equipment.
Keep the company service van clean, orderly, and free of hazards.
Secure and maintain service and parts inventory in the company vehicle.
Maintain the personal tools needed to perform equipment service duties.
Keep the work area clean and hazard-free.
Perform additional duties as assigned by management.