Field Service Technician - Salt Lake, Utah

Vertiv•Salt Lake City, UT

About The Position

The Field Service Technician performs scheduled and remedial (break-fix) service on small to medium UPS, power distribution unit, and battery system products serviced by Vertiv, in accordance with appropriate classroom and on-the-job training. The role primarily supports products and services sold to Vertiv’s Edge market segment, including retail, financial, and municipal customers. The technician establishes and maintains effective relationships with customers, co-workers, sales representatives, and other relevant parties. The role involves on-site and phone assistance, maintaining safety and customer service standards, completing service and administrative documentation, and keeping company property and inventory in order. The technician may work under direct supervision or independently depending on completed training, and must meet customer response and productivity expectations. Travel is required, and schedules may be flexible to include weekends, evenings, and holidays.

Requirements

High school or vocational school diploma.
0–2 years of relevant industry experience, or 2–4 years of military experience in a related technical field.
Professional and respectful written and verbal communication skills.
Ability to manage time, prioritize, and balance technical and administrative tasks.
Ability to collaborate with peers, customers, suppliers, and leadership.
Ability to complete administrative work such as report writing, time entry, expense reporting, material debriefing, and inventory counting promptly.
Basic site evaluation skills, including assessing environmental temperature and general operating conditions.
Familiarity with electrical/electronic test equipment and fundamentals.
Ability to follow written technical documentation, including procedures and product manuals.
Ability to use elementary fix and repair techniques under directed supervision and restore units to operating condition under directed supervision.
Ability to summarize and report work performed in writing and verbally.
Proficiency with a personal computer and associated applications, including Microsoft Office and Vertiv software.
Valid driver's license.
Ability to pass a pre-employment drug test, background check, and motor vehicle records check.
Ability to meet the physical demands of the job, including consistently lifting up to 50 pounds and occasionally lifting up to 75 pounds.

Nice To Haves

ASEET or AMEET qualification, or progress toward one.

Responsibilities

Perform assigned service tasks in accordance with company policies and procedures, working under supervision or independently as appropriate to training.
Provide on-site and phone assistance to customers and communicate technical or procedural issues to Technical Support.
Implement Field Change Notices according to published guidelines and stay current on safety bulletins, safety field change notices, field change notices, and service tips.
Operate safely, follow safety guidelines, wear required personal protective equipment, and operate and maintain the company vehicle in accordance with laws and company policies.
Follow the 14-hour work-hours policy and report work-related accidents or injuries within 24 hours.
Complete accurate and timely time cards, expense reports, mileage reports, service request closures, service reports, and other administrative tasks.
Maintain individual inventory, conduct cycle counts, and care for company property, including vehicles, credit cards, PPE, test equipment, and laptops.
Communicate appropriately with internal and external customers and provide estimated arrival times where applicable.
Complete scheduled maintenance documentation and provide it to the customer and local office after each assignment.
Strive to achieve first-time fixes, maintain customer satisfaction, and attend customer meetings as required.
Combine service opportunities to maximize productivity and complete technical and administrative work efficiently and on time.
Make technical and commercial decisions under pressure, evaluate sites and equipment for billing status, and maintain productive utilization.
Meet or exceed customer on-site response time requirements; follow company startup and escalation procedures and maintain adequate internal communications.
Follow the company dress code and safety regulations.