Field Service Technician - Salt Lake, Utah

Vertiv Group•Salt Lake, UT

About The Position

The Field Service Technician performs scheduled and remedial (break-fix) service on small to medium UPS, power distribution unit, and battery system products serviced by Vertiv, in line with completed classroom and on-the-job training. The role supports products and services sold to Vertiv’s Edge market segment, including retail, financial, and municipal customers. The technician is expected to build and maintain excellent rapport with customers, co-workers, sales representatives, and others.

Requirements

High school or vocational school diploma.
Ability to communicate professionally and respectfully in writing and verbally.
Ability to manage time effectively and balance technical and administrative tasks.
Ability to collaborate with peers, customers, suppliers, and leadership.
Ability to complete administrative work such as report writing, time entry, expense reporting, material debriefing, and inventory counting promptly.
Basic site-evaluation skills, including assessing environmental temperature and general operating conditions.
Familiarity with electrical/electronic test equipment and fundamentals.
Ability to follow written technical documentation, such as procedures and product manuals, to perform service tasks.
Ability to use elementary fix and repair techniques under directed supervision and restore units to full operating condition under directed supervision.
Ability to summarize and report work performed in written and verbal form.
Proficiency with a personal computer and associated applications, including Microsoft Office and Vertiv software.
Valid driver's license.
Successful completion of a pre-employment drug test, background check, and motor vehicle records check.
Ability to meet the physical requirements of the role, including lifting up to 50 pounds consistently and up to 75 pounds occasionally.

Nice To Haves

ASEET or AMEET qualification, or progress toward either.
Two to four years of military experience in a related technical field.
Zero to two years of relevant industry experience.

Responsibilities

Perform assigned service tasks in accordance with company policies and procedures, working independently or under direct supervision as appropriate to training.
Provide on-site and telephone assistance to customers and consult Technical Support about technical or procedural issues.
Implement Field Change Notices according to published guidelines and stay current on safety bulletins, safety field change notices, field change notices, and service tips.
Follow safety guidelines, wear required PPE, operate and maintain the company vehicle according to local laws and company policy, and report work-related accidents or injuries within 24 hours.
Complete administrative tasks accurately and on time, including time cards, expense and mileage reports, service request closure, and service reports.
Maintain individual inventory, perform cycle counts, and care for company property, including the vehicle, credit cards, PPE, test equipment, and laptop.
Communicate appropriately with internal and external customers, provide estimated arrival times where applicable, and submit completed scheduled-maintenance documentation to the customer and local office.
Strive for first-time fixes and maintain customer satisfaction in accordance with company guidelines; attend customer meetings as required.
Combine service opportunities to maximize productivity and complete technical and administrative work efficiently and on time.
Make technical and commercial decisions under pressure, evaluate sites and equipment for billing status, and maintain required utilization and inventory-cycle-count performance.
Meet on-site response-time requirements, follow company startup and escalation procedures, and maintain adequate internal communications.
Follow the company dress code and safety regulations.