Field Service Technician USA

Tread Corporation•Roanoke, VA

2d•Onsite

About The Position

Forming partnerships with Tread’s customers is essential to Tread’s growth and identity. A knowledgeable, hands-on approach with Tread’s customers is essential to building strong relationships with Tread’s users. It is imperative that the Field Service Technician can build upon the foundation of trust and has the ability and knowledge to resolve problems quickly. As the primary support to Tread’s customers, the roles and responsibilities of the Field Service Technician will greatly impact all the critical, tactical, and strategic initiatives of the organization. He or she will interface daily with the end users of Tread’s products, often under the stressful circumstances of equipment malfunction. The Field Service Technician will become a partner to Tread’s customers, providing advice, training, and problem-solving for the users of Tread’s equipment. The technician must be able to pull from a vast knowledge, based on experience, to identify and resolve issues quickly, explore growth opportunities, and increase geographic sales. The ability to develop rapport with and communicate effectively with all levels of users is a key to the success of this position. The Field Service Technician will be a highly valued partner in the organization and will work as a liaison between the customer and the company. Working as Tread’s eyes and ears on the ground, the Field Service Technician’s feedback to other departments in the organization is needed and respected.

Requirements

3-5 years technical experience maintaining and repairing heavy equipment, including electrical and hydraulics
Willingness to travel out of town, including internationally for up to 14 days straight, and potentially on short notice
Computer experience sufficient for communication, research, Tread business system and PLC control systems
Customer sales and relations experience
Must have and maintain a valid Class B CDL with airbrake endorsement
Good verbal communication skills and effective communication with all levels of a customer’s organization, including senior management and equipment operators
Natural ability to extract complex information from those less familiar with the mechanics of Tread’s equipment to solve problems in the field and over the telephone
Interpersonal skills to interact with customers; discuss equipment/parts’ needs and sales opportunities to increase Tread’s market share
Encourages the free exchange of information; advises the customer regarding preventative maintenance and after-market parts orders
Acts with a sense of urgency that transcends the comfort zone of others
Results driven and time conscious; strives for continuous improvement; sets high performance expectations; follows through on others’ expectations
Strong self-management skills and is sufficiently organized in work and life
Understands the importance of sales objectives and works within budgets
“Conscience” of the company and upholds the highest standards of ethics
Willingly embraces changes needed to adapt to new circumstances
Inspires confidence from customers because of professional experience and abilities, as well as personal qualities
Has a winning attitude, demonstrated by a “can-do” approach; has resiliency, persistence, high energy, and a commitment to achieving goals
Ability and knowledge to use tools such as welders, drills, hand tools, hydraulic flow meters, electrical multimeters, etc.
Understands mechanical motions and their relationships with hydraulic, pneumatic, and electrical DC power; understands how electrical components (solenoids, motor sensors, switches, relays, and PLCs) interface and control hydraulically driven devices
Working knowledge of hydraulic systems, gear and pressure compensated, load sense pumps; ability to interpret hydraulic schematics; capable of calculating flow, pressure, speed, and volume data for hydraulic components and make calibrations and unit conversions
Must be able to perform each essential duty at a high level, thrive under tight deadlines and pressure from above, and simultaneously manage several projects at a time

Responsibilities

Commissioning trucks for use at a customer’s site; training users on the equipment and technology
Performing maintenance and repairs on equipment; troubleshooting equipment malfunctions
Initiating sales for aftermarket parts, truck equipment, and service work; providing quotes; making judgments on warranty service
Developing and documenting technical reports; analyzing test data; interpreting manufacturing data and engineering drawings as needed
Establishing strong relationships with customers, serving as a resource to them.
Calling on new accounts to increase customer contact and promote Tread
Participating as an instructor at Tread training school and on-site customer training
Representing Tread at industry seminars and conferences
Promote and practice proper safety procedures and correctly use PPE at all times
Troubleshoot, diagnose, and repair Tread equipment at the customer’s site; communicate with customers directly to determine the cause of equipment malfunctions, advise customers on resolving issues, and schedule repairs
Customer-focused, responding to customer needs and developing rapport with customers through effective communication, interpersonal skills, and professionalism
Ability to teach and train users on the functions of Tread’s equipment and technology