Field Service Technician - Salt Lake City, UT

Vertiv Group•Salt Lake, UT

About The Position

The Field Service Technician performs scheduled and remedial service on small-to-medium UPS, power distribution unit, and battery system products serviced by Vertiv, according to completed classroom and on-the-job training. The role supports products and services sold to Vertiv’s Edge market segment, including retail, financial, and municipal customers. The technician builds and maintains strong relationships with customers, coworkers, sales representatives, and others. Work includes on-site and phone customer assistance, equipment service and repair, safety and vehicle responsibilities, administrative and inventory tasks, and communication with customers and internal teams. Travel is required, and schedules may be flexible to include weekends, evenings, and holidays. The position requires a valid driver’s license and involves physical activity, including lifting up to 50 pounds consistently and up to 75 pounds occasionally. Candidates must pass pre-employment drug, background, and motor vehicle records checks.

Requirements

High school or vocational school diploma.
One or more of the following experience or education pathways: ASEET or AMEET, or progress toward one (preferred); 2–4 years of military experience in a related technical field; or 0–2 years of relevant industry experience.
Ability to communicate professionally and respectfully in writing and verbally.
Ability to manage time and balance technical and administrative tasks.
Ability to collaborate with peers, customers, suppliers, and leadership.
Ability to complete administrative tasks in a timely manner, including report writing, time entry, expense reporting, material debriefing, and inventory counting.
Basic site evaluation skills, including assessing environmental temperature and general operating conditions.
Familiarity with electrical/electronic test equipment and fundamentals.
Ability to follow written technical documentation, such as procedures and product manuals.
Ability to use basic fix and repair techniques under directed supervision.
Proficiency with a personal computer and associated applications, including Microsoft Office and Vertiv software.
Valid driver’s license.
Ability to pass a pre-employment drug test, background check, and motor vehicle records check.
Ability to meet the physical requirements, including regularly standing, walking, handling objects and tools, reaching, stooping, kneeling, crouching, or crawling; frequently sitting and climbing or balancing; and consistently lifting up to 50 pounds and occasionally up to 75 pounds.
Ability to meet the vision requirements, including close, distant, and color vision, peripheral vision, depth perception, and focus adjustment.

Nice To Haves

ASEET or AMEET qualification, or progress toward one.

Responsibilities

Perform assigned service tasks according to company policies and procedures, independently or under supervision based on training.
Provide on-site and telephone assistance to customers and communicate technical or procedural issues to Technical Support.
Implement Field Change Notices according to published guidelines and stay current on safety bulletins, field change notices, and service tips.
Follow safety guidelines, use required PPE, operate and maintain a company vehicle in accordance with company policy and local laws, and report work-related accidents or injuries within 24 hours.
Complete accurate and timely administrative work, including time cards, expense and mileage reports, service request closures, and service reports.
Maintain individual inventory, conduct cycle counts, and care for company property such as vehicles, credit cards, PPE, test equipment, and laptops.
Communicate appropriately with internal and external customers, provide estimated arrival times when applicable, and submit completed maintenance documentation to customers and the local office.
Work toward first-time fixes and maintain customer satisfaction in accordance with company guidelines.
Maximize productivity by combining service opportunities and completing technical and administrative work efficiently.
Make technical and commercial decisions under pressure, evaluate sites and equipment for billing status, and meet utilization and on-site response-time requirements.
Follow company startup and escalation processes, dress code, safety regulations, and internal communication practices.
Evaluate sites and equipment, including environmental temperature and general operating conditions.
Use electrical and electronic test equipment and follow technical documentation to perform service tasks and repairs.
Perform service tasks under directed supervision, restore units to full operating condition, and report completed work verbally and in writing.