Field Service Technician - Salt Lake City, UT

Vertiv•Salt Lake City, UT

About The Position

The Field Service Technician performs scheduled and remedial (break-fix) service on Vertiv Small to Medium UPS, Power Distribution Unit, and battery system products, consistent with completed classroom and on-the-job training. The role supports products and services sold to the Edge market segment, including retail, financial, and municipal customers. The technician builds and maintains strong relationships with customers, co-workers, sales representatives, and other relevant parties. Work involves travel and may require flexible scheduling, including weekends, evenings, and holidays.

Requirements

High school or vocational school diploma.
One or more of the following experience backgrounds: 2–4 years of military experience in a related technical field, or 0–2 years of relevant industry experience.
Valid driver’s license.
Professional and respectful written and verbal communication skills.
Ability to manage time, prioritize and balance technical and administrative tasks, and collaborate with peers, customers, suppliers, and leadership.
Ability to complete administrative duties such as report writing, time entry, expense reporting, material debriefing, and inventory counting.
Basic site-evaluation skills, including assessing environmental temperature and general operating conditions.
Familiarity with electrical/electronic test equipment and fundamentals.
Ability to follow written technical documentation, such as procedures and product manuals.
Ability to use elementary repair techniques and complete service tasks under directed supervision, returning units to full operating condition.
Ability to summarize and report work performed in written and verbal form.
Proficiency with a personal computer and associated applications, including Microsoft Office and Vertiv software.
Must successfully pass a pre-employment drug test, background check, and motor vehicle records check.
Ability to meet the physical requirements of the position, including lifting up to 50 pounds consistently and occasionally up to 75 pounds.

Nice To Haves

ASEET or AMEET qualification, or progress toward either.

Responsibilities

Perform service tasks as assigned and in accordance with company policies and procedures.
Work under direct supervision or independently as appropriate to completed training.
Provide on-site and phone assistance to customers and communicate technical or procedural issues to Technical Support.
Implement Field Change Notices according to published guidelines and stay current on safety bulletins, safety field change notices, field change notices, and service tips.
Follow safety guidelines, wear required PPE, operate and maintain the company vehicle according to local laws and company policy, and adhere to the work-hours policy.
Report work-related accidents or injuries within 24 hours.
Complete accurate and timely administrative work, including time cards, expense and mileage reports, service-request task closures, and service reports.
Maintain individual inventory, perform cycle counts, and care for company property, including the vehicle, credit cards, PPE, test equipment, and laptop.
Communicate appropriately with internal and external customers, provide estimated arrival times when applicable, and attend customer meetings as required.
Complete scheduled-maintenance documentation and provide it to the customer and local office after each assignment.
Strive to achieve a first-time fix and maintain customer satisfaction rates in accordance with company guidelines.
Maximize productivity by combining service opportunities and completing technical and administrative work efficiently and on time.
Make technical and commercial decisions under pressure, evaluate sites and equipment for billing status, and maintain productive utilization.
Follow dress code and safety regulations, meet customer on-site response-time requirements, and comply with startup and escalation processes.
Maintain adequate internal communications.