Field Service Technican

Ford Office • Hermitage, PA

1d • Onsite

About The Position

Ford Office Technologies is seeking a reliable and customer-focused Field Service Technician to install, maintain, and repair multifunction copiers and office printing equipment at client locations around the Hermitage, PA area. The ideal candidate has strong mechanical and electrical troubleshooting skills, excellent customer service abilities, and experience working independently in the field.

Requirements

• Strong mechanical and electrical troubleshooting skills.
• Basic networking knowledge (TCP/IP, print drivers, scanning setup).
• Ability to read service manuals and schematics.
• Valid driver’s license.
• Ability to lift up to 50 lbs. and work in various on-site environments.
• Excellent communication and customer service skills.

Nice To Haves

• 1–3 years of experience servicing copiers or related office equipment

Responsibilities

• Diagnose, repair, and maintain digital copiers, printers, and multifunction devices (MFDs).
• Install and network office equipment at customer sites.
• Perform preventive maintenance.
• Troubleshoot connectivity issues (network printing, scanning, drivers).
• Maintain accurate service records and parts inventory.
• Provide excellent customer service and technical support.
• Train customers on proper equipment usage when needed.
• Ensure timely response to service calls within assigned territory.

Benefits

• 401(k) with company match
• Bereavement Leave
• Vacation Benefits
• Holidays
• Medical, Dental, and Vision Care Insurance
• Life Insurance – both company paid and additional coverage.
• Voluntary Short-Term and Long-Term Disability Insurance
• Voluntary Policies for additional insurance to cover accident, cancer, critical illness, or injury.
• CDA Scholarship Foundation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed