Field Service Technican

Ford Office Technologies • Hermitage, PA

23h • Onsite

About The Position

Ford Office Technologies is seeking a reliable and customer-focused Field Service Technician to install, maintain, and repair multifunction copiers and office printing equipment at client locations around the Hermitage, PA area. The ideal candidate has strong mechanical and electrical troubleshooting skills, excellent customer service abilities, and experience working independently in the field. Ford Office Technologies, Pittsburgh Post-Gazette Top Workplace and Pittsburgh Business Times Best Place to Work, is the area’s largest independent full-line authorized provider of the industry’s top four manufacturers for copier, printer, and multi-function product (MFP) technology – Canon, Konica Minolta, Kyocera and Lanier (Ricoh). Since opening in 1991, Ford Office Technologies has been focused on delivering the area’s best products and services available in the industry. Our family owned and operated business, headquartered in Connellsville, Pennsylvania, is continually evolving and growing to meet the ever-expanding needs of our customers. From data management to IT services, our main goal is to ensure that our customers’ businesses run smoothly and efficiently with an established company that they can trust. We currently support clients in Pennsylvania, Maryland, West Virginia, and Ohio. Our growth also incorporates expanding our reach, with offices in Pittsburgh, Erie, Monroeville and most recently our Niles, OH location.

Requirements

• Strong mechanical and electrical troubleshooting skills.
• Basic networking knowledge (TCP/IP, print drivers, scanning setup).
• Ability to read service manuals and schematics.
• Valid driver’s license.
• Ability to lift up to 50 lbs. and work in various on-site environments.
• Excellent communication and customer service skills.

Nice To Haves

• 1–3 years of experience servicing copiers or related office equipment

Responsibilities

• Diagnose, repair, and maintain digital copiers, printers, and multifunction devices (MFDs).
• Install and network office equipment at customer sites.
• Perform preventive maintenance.
• Troubleshoot connectivity issues (network printing, scanning, drivers).
• Maintain accurate service records and parts inventory.
• Provide excellent customer service and technical support.
• Train customers on proper equipment usage when needed.
• Ensure timely response to service calls within assigned territory.

Benefits

• 401(k) with company match
• Bereavement Leave
• Vacation Benefits
• Holidays
• Medical, Dental, and Vision Care Insurance
• Life Insurance – both company paid and additional coverage.
• Voluntary Short-Term and Long-Term Disability Insurance
• Voluntary Policies for additional insurance to cover accident, cancer, critical illness, or injury.
• CDA Scholarship Foundation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed