Field Service Technician - Portland, Oregon North

Merck•Tualatin, OR

1d•Onsite

About The Position

MilliporeSigma is hiring a Field Service Technician. In this role, you will play a crucial part in delivering exceptional technical support and expertise to customers. You will work with state-of-the-art equipment and technologies, providing on-site solutions and ensuring optimal product performance. This position is responsible for the installation, repair, preventative maintenance, and qualification of water purification systems throughout the Portland, Oregon metro area and Southern Washington. Backup support to neighboring territories may also be required.

Requirements

High School diploma or GED
3+ years of field service experience, skilled trade expertise, mechanical proficiency, plumbing capabilities, technical skills, or military electronics experience OR Bachelor’s degree in Mechanical Engineering, Biomedical Engineering or other Engineering field
Ability to read and understand technical documents
Proficient with tools and test equipment. Tools include basic precision hand tools, voltage meter, basic power tools, drills, etc. Test equipment includes test boxes for qualifications, meters for verifications, etc.
Strong technical acumen, with the ability to troubleshoot and resolve complex equipment issues
Excellent communication and interpersonal skills, with a customer-focused approach.
Ability to handle difficult customers and situations
Proactive, collaborative, and adaptable, with a passion for delivering outstanding service and exceeding customer expectations
Excellent documentation skills aligning with quality management systems
Basic IT skills (i.e. ability to use computer for inter-equipment communications, uploading software from computer to the systems, use of iPad and iPhone, etc.). Ability to use field service software
Ability to work independently with little to no supervision
Lifting 66 pounds without assistance; moving and maneuvering up to 165 pounds with assistance
Pushing and pulling using force up to 60 pounds
Ability to perform various physical actions including Sitting, Standing, Walking, Reaching arms overhead, Bending, Turning/Twisting, Kneeling, Squatting, Crawling, Climbing, Reaching out and up, Turning wrist, Grasping, Pinching, Manipulating fingers
Ability to move by lifting floor to waist, waist to shoulder, waist to floor, and lower overhead to shoulder, shoulder to waist and overhead to shoulder, carry, push and pull
Occasionally wear a half mask respirator
Visual acuity involving 20/40 corrected vision or better in each and both eyes with the ability to distinguish red, green and yellow colors

Nice To Haves

Associates degree or completion of a Trade School program
Electronics background/experience

Responsibilities

Provide professional service on a timely basis, including PMs in the month they are due, installs completed within two weeks from site readiness, and repairs as requested by the customer. Perform system validations/qualifications as required, with response times ranging from 24 hours onsite up to 2 weeks, while respecting all customer on-site rules and regulations and maintaining good housekeeping practices.
Accurately and thoroughly complete Work Orders and related documentation, closing Work Orders daily.
Provide customers with appropriate documentation of work completed, such as Service Reports, Meter Verification Reports, and Routine Maintenance records.
Maintain an accurate daily schedule for internal visibility, communicate schedule changes to customers in advance, and adapt to repair needs.
Maintain timely, courteous, effective, and professional communications with all customers, both internal and external.
Notify Manager when the schedule impacts customer satisfaction or prevents work completion within the requested timeframe.
Maintain physical consignment inventory in accordance with SOP, staying within suggested value limits and ensuring accuracy between physical counts and documented inventory.
Maintain tools and test equipment in proper working order and calibration. Tools include minor power tools and hand tools. Test equipment includes meters used for verification/qualification procedures.
Generate leads for new hardware, consumables, accessories, and service contracts using the current CRM tool.
Assist with custom engineered system installations with support from the Supervisor, Manager, and/or Custom Systems Team.
This position may require occasional overnight travel, additional travel within expanded territories for training, team meetings, and coverage/support for other territories. A company vehicle will be provided, and expense reports are to be submitted bi-weekly.
Shift may include work outside of normal business hours as business needs dictate, including overtime. The customer base includes clinical customers who may require emergency service during nights, weekends, and holidays.