Field Service Engineer - Portland, Oregon South

EMD Millipore Corporation•Tualatin, OR

9d•$30 - $45•Onsite

About The Position

MilliporeSigma is hiring a Field Service Technician. In this role, you will play a crucial part in delivering exceptional technical support and expertise to customers. You will work with state-of-the-art equipment and technologies, providing on-site solutions and ensuring optimal product performance. The position involves installation, repair, preventative maintenance, and qualification of water purification systems across Portland, Oregon South, extending to Northern California and east to Boise, Idaho. Backup support for neighboring territories is also required.

Requirements

High School diploma or GED
3+ years of field service experience, skilled trade expertise, mechanical proficiency, plumbing capabilities, technical skills, or military electronics experience
OR Bachelor’s degree in Mechanical Engineering, Biomedical Engineering or other Engineering field
Ability to read and understand technical documents
Proficient with tools and test equipment (basic precision hand tools, voltage meter, basic power tools, drills, test boxes for qualifications, meters for verifications, etc.)
Strong technical acumen, with the ability to troubleshoot and resolve complex equipment issues
Excellent communication and interpersonal skills, with a customer-focused approach.
Ability to handle difficult customers and situations
Proactive, collaborative, and adaptable, with a passion for delivering outstanding service and exceeding customer expectations
Excellent documentation skills aligning with quality management systems
Basic IT skills (computer use for inter-equipment communications, uploading software, use of iPad and iPhone, field service software)
Ability to work independently with little to no supervision

Nice To Haves

Associates degree or completion of a Trade School program
Electronics background/experience

Responsibilities

Provide professional service on a timely basis, including PMs, installs, repairs, and system validations/qualifications, respecting customer site rules and maintaining good housekeeping.
Accurately and thoroughly complete Work Orders and related documentation, closing them daily.
Provide customers with documentation of work completed, such as Service Reports, Meter Verification Reports, and Routine Maintenance records.
Maintain an accurate daily schedule for internal visibility, communicate proactively with customers, and adapt to repair needs.
Maintain timely, courteous, effective, and professional communications with all customers, internal and external.
Notify Manager when the schedule impacts customer satisfaction or prevents timely completion of work.
Maintain physical consignment inventory in accordance with SOP, ensuring accuracy compared to documented inventory.
Maintain tools and test equipment in proper working order and calibration.
Generate leads for new hardware, consumables, accessories, and service contracts using the current CRM tool.
Assist with custom engineered system installations with support from the Supervisor, Manager, and/or Custom Systems Team.
Perform overnight travel on occasion for expanded territory coverage, training, team meetings, and support for other territories.
Work outside of normal business hours, including overtime, as business needs dictate, including nights, weekends, and holidays for emergency service.