Field Service Technician- Grand Rapids, MI
About The Position
NCR Voyix is looking for Field Service Technicians to provide best-in-class service to large retail customers. This role is crucial for keeping commerce running globally and acts as an ambassador for the NCR Voyix Brand. The Field Services Team creates value for customers by delivering solutions that build long-term relationships. As a first-line response, you will communicate openly, helpfully, and engagingly, focusing on finding the right solution. You will organize and triage customer issues, and handle some problems before they start. Formal training will be provided through NCR Voyix, enabling fast learning in a virtual and hands-on classroom environment. NCR Voyix is committed to growing employee capabilities through a learning community with diverse individuals, new ways of thinking, and dedicated teachers, mentors, and coaches.
Requirements
- Local candidate to specific geographic area
- Authorized to work in the US
- At least 18 years of age
- Have a valid driver’s license and driving record that satisfies NCR fleet requirements.
- PC skills, basic electronic skills, and some specific hardware and operating system familiarity
- Ability to perform essential functions of the job with or without a reasonable accommodation.
- Prolonged travel with driving several hours per day.
- Rotating and weekend shifts
- Flexible shift work – Rotating shifts within set teams including morning, afternoon, and evening start times with some holidays.
- Carrying and lifting tools, parts, and equipment weighing up to 75 lbs. without assistance, up to 150 lbs. with assistance
- Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size
- Willing to be trained on and operate small scale scissor lifts in retail environments to service or replace networking equipment such as access points or switches
Nice To Haves
- Familiarity with large servers, mainframe computers, and imaging software
- A+ Certification, CompTIA, N+ Certification
- One or more years of related experience
Responsibilities
- Perform customer installation, maintenance, and service calls promptly and effectively.
- Service electromechanical equipment like self-checkout systems within an assigned territory.
- Perform maintenance, repair, PM work, and system overhauls.
Benefits
- 7 paid holidays
- 6 paid floating holidays
- Paid vacation – up to 80 hours your first year
- 401K savings and retirement plan
- Company provided business use only vehicle
- Medical insurance available immediately
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
