Operations Representative - Grand Rapids, MI
About The Position
Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions. We leverage technology, industry experience, and employee ingenuity to provide industry-leading transportation solutions that keep America moving. This role involves managing real shipments, solving real problems, and learning how a multi-trillion-dollar industry actually works. You will own shipments from pickup to delivery, tracking loads in real time, intervening when issues arise, and ensuring drivers and dispatchers have necessary support. The position is akin to air traffic control for trucks.
Requirements
- High school diploma or equivalent.
- Detail-oriented with the ability to spot errors.
- Ability to juggle multiple tasks in a fast-paced environment.
- Strong written and verbal communication skills.
- Comfort navigating Google Suite and other digital tools.
- Solid work ethic, reliability, and a team-player attitude.
Nice To Haves
- Associate's degree.
Responsibilities
- Support the coordination and execution of shipments from pickup through delivery.
- Monitor load progress and communicate updates, delays, or issues as needed.
- Assist in resolving service issues quickly and professionally.
- Enter and update load details in internal systems, including Transport Pro.
- Maintain accuracy across customer portals and tracking tools.
- Ensure all shipment documentation is complete and organized.
- Communicate with carriers, drivers, and internal teams to ensure smooth execution.
- Partner with Carrier Sales and Account Management to support customer needs.
- Provide timely, clear updates to all stakeholders.
- Learn how to bid on spot freight and understand market pricing.
- Assist in sourcing and vetting carriers to cover loads.
- Gain exposure to rate negotiation and carrier relationship management.
- Develop knowledge of freight lanes, capacity, and market trends.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
